Client Reviews on Metro Bank, PLC
Feedback:
We were ‘helped’ by Keval and Moses who took over an hour to open a safety deposit box because the one we reserved they had lost the key.... woeful customer service. Whilst performing the transaction Moses was chatting online to his colleagues whilst laughing whilst we sat on the other side of the desk waiting to receive any kind of update on our request. We are extremely disappointed with the service here.
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Just popped in to make a cash deposit as you normally do, but I was in need of a haircut.. All the barbers were booked out because it was 8PM and I needed to attend a party. Came across a young guy called Imad. Not only did he make my deposit for me; he also gave me a cheeky haircut so I can attend the party! You don’t need a salon all you need is a MetroBank and Imad. #BestBank!
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went into this evening to get some euros took my passport and details as ID then told me they did not have enough euros #badservice
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Dreadful customer service by Metro Bank TCR this afternoon. Seated for half hour waiting for customer representative having been told “someone will be with you shortly”. On inquiring after 30mins how much longer I should expect to wait I was duly informed it would be a further 40minutes as everyone was busy and other colleagues were at lunch. Wholly unacceptable- at the very least have the decency to manage waiting customer expectations! During that time I witnessed 4 other branch customer service reps sitting behind the walk in desk and not very busy who were more keen on sharing jokes / banter with one another and the manager than managing waiting customers. Having been a client here for some time with a variety of products I suspect the novelty and trade mark youthful/ friendly approach of staff is wearing thin and customers are being taken for granted! Do so at your peril Metro. Customers can be equally as fickle. I will definitely not be going back! Pat.
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They don't answer the phone?
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Opened a joint account with Metro Bank as the waiting time for an appointment with other large banks was over a month to open such an account. We were able to just turn up with our documents and open the account on the same day, though it took me another week to be added to the account as my application had to go off to head office for some further checks. The reason I didn't give 5 stars is I had to chase their head office on status of application a couple of times, but I still got my card before I would have had an appointment with one of the main high street banks. Where they really excelled though was in their customer service in branch, as an example, we had been charged a refuelling cost from a rental car company when we had returned the tank full. The staff in the Tottenham Court Road branch were really helpful and able to go through the logs and prove that we had made a payment with our metro bank card at a service station 20min before returning the car. They were able to do all this and give me an interim statement of the transaction within 15min of entering the branch.
Feedback:
Its alright here. The staff are friendly and offer you a lollypop (odd but nice gesture). Also very clean and good background music.
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Kızıl geleneksel tuğlalı bir mimari..
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They treat better pets than people.. this branch never
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Seriousely,, stay away from this bank as they will freez ur acount for no reason. Even u a legit customer ur account will be flagged and frozen if u do even 2000£ transaction. Really not worth it. Chargers are rediculous and they wont even notify u after freezing the account
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