Client Review on Metro Bank, PLC
Feedback:
Opened a joint account with Metro Bank as the waiting time for an appointment with other large banks was over a month to open such an account. We were able to just turn up with our documents and open the account on the same day, though it took me another week to be added to the account as my application had to go off to head office for some further checks. The reason I didn't give 5 stars is I had to chase their head office on status of application a couple of times, but I still got my card before I would have had an appointment with one of the main high street banks. Where they really excelled though was in their customer service in branch, as an example, we had been charged a refuelling cost from a rental car company when we had returned the tank full. The staff in the Tottenham Court Road branch were really helpful and able to go through the logs and prove that we had made a payment with our metro bank card at a service station 20min before returning the car. They were able to do all this and give me an interim statement of the transaction within 15min of entering the branch.
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