Client Review on Metro Bank, PLC
Feedback:
Dreadful customer service by Metro Bank TCR this afternoon. Seated for half hour waiting for customer representative having been told “someone will be with you shortly”. On inquiring after 30mins how much longer I should expect to wait I was duly informed it would be a further 40minutes as everyone was busy and other colleagues were at lunch. Wholly unacceptable- at the very least have the decency to manage waiting customer expectations! During that time I witnessed 4 other branch customer service reps sitting behind the walk in desk and not very busy who were more keen on sharing jokes / banter with one another and the manager than managing waiting customers. Having been a client here for some time with a variety of products I suspect the novelty and trade mark youthful/ friendly approach of staff is wearing thin and customers are being taken for granted! Do so at your peril Metro. Customers can be equally as fickle. I will definitely not be going back! Pat.
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