Client Reviews on Merchant One

    • 4.6
  • 78 Reviews

Most helpful positive review

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By Mirella Selimovich Oct 10, 2019

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Most helpful critical review

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By Josh Dugan Oct 16, 2019

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Overall Feedback:

Don't do it. High pressure sales tactics with phone calls every day promising you great rates. I finally gave them a chance... and they have been withholding around $5,000 of deposits for a week now. The account manager who called me every day for a month to get me to signup will not respond.I have gotten several bogus excuses as to why they are not making deposits from security concerns to batch closing times. I have been processing e-commerce transactions for over 10 years now and this is by far the most incompetent company I have worked with. There fees might be cheap but I can tell you I wont be sticking around long enough to find out. If your in e-commerce and like shipping orders without getting paid for weeks you should go with these guys. What a joke!

Overall Feedback:

Worst credit card processing company I have ever worked with. Bad attitude and totally no help. Equipment did not work and promises never kept. Have contacted them for them to pick up non working equipment and they have done nothing but argue and again bad attitude.

Overall Feedback:

Consruction company owner here. If I could give negative stars I would. It started out great. They were super helpful while signing up but after that it went downhill very fast. The first 3 transactions went ok but then we made a transaction for $9,275.00. We waited for 5 days for them to put it in our acct. After the 5th buisness day still nothing, so we call them to see what's going on and at that time we were informed we went over our transaction limit. That was the first time we were even informed about a limit. So we ask what needs done to release our funds. They asked for the records of the last 3 months of company bank account. (Which made no sense. We are paying them to process credit card payments and put money into our account not review my bank record) We obliged and they said it would take a day or 2 to review and then we could get our money. After 2 days we call them and now they want copies of every invoice. We obliged. After 2 more days they asked for copies of every contract. After 2 more days we called and told them if you dont get this straight today we are done with them and I'd find someone else who will process our payment. A manager then gets on and tells us we have 2 options. Option 1. Refund the money to my client and terminate our relationship with merchant one. Option 2. Let them hold my 9275.00 for 3 months. We chose option 2. They send us paperwork showing they refunded money and my client just had to wait 7 days for it to post and then he could pay us with a check. After 7 days it still wasn't even pending in his account. We call merchant one and the lady tells us it's been refunded already. I say no way and ask for a manager. Manager gets on and tells us that they never actually refunded our money. (Even though they sent papers via email that said the refund was completed on their end.) Now we have to open our account again and redo the refund. Over this entire process there were about 4 times we were put on hold saying they would be right back and never came back. I waited up to an hour and was just left on hold. I still have not received my money and it's been 3 weeks now. They are nothing but thieves. Find a different company to process your cards if you actually want to see your money.Update: After I posted this review I was contacted by Marc. He actually worked to get my refund processed to my client so I could get paid. If it wasn't for him I honestly am not sure this would be resolved. Turns out a partner company named World Pay was the source of all my problems. He fought with them on my behalf to get the situation resolved. If you have any problems you need to speak to Marc if you want it to be resolved.

Overall Feedback:

This company has been an amazing experience from the start. After a great experience with my Sales rep. Bruno Luca there was a mix-up with my order because of my shipping address. I called customer support expecting to have an issue getting the items I needed on time. I spoke with senior customer support representative Michael Abbotts, he immediately stopped what he was doing boxed up my item and gave it to the UPS man who happened to be there doing his final pickup for the day. This all happened 5:36 pm my time, this would have caused a delay in opening my store and was fixed strictly because of amazing customer support and Michael Abbotts.

Overall Feedback:

We've been with Merchant One for nearly a decade and continue to stand by our partnership. We are one of thousands of accounts they handle but you would never be able to tell by the high caliber of customer service they provide us with. So personable and efficient. Thank you for all these years of support, Marc Lindor and the rest of the Merchant One Team!

Overall Feedback:

After communicating with a Senior Representative and the Manager of Customer Service, Merchant One is the company to use for your business! Outstanding customer service and knowledge from Mgr Marc and Senior Rep Felix! They will go out of their way to make sure you are 100% satisfied or that’s how it was with my experience! The knowledge and patience they have with a new business is remarkable!!! If there were more stars to give, I would give it to them! Thank you for making Merchant One a great company Marc and Felix!

Overall Feedback:

Thank you very much to Mr.Felix ThompsonFor helping me to get the control scan done.He was very courteous and professional. You are lucky to have an employee like him.Thank you again. Teresa Portilla

Overall Feedback:

Wonderful customer service. Very helpful as well.

Overall Feedback:

We have been working with Marc and his team at Merchant One for over 10 years now and we could not be more satisfied with the personal service we have received from Merchant One. Always great service and extremely competitive rates.

Overall Feedback:

I have used this service for a number of years. Their customer service has always been helpful and have never had any issues getting transactions processed in a timely manner. When I recently needed to close the account I had problems when I did not return the equipment within a deadline. After no resolution with the first tier contact group in customer service I was extremely disappointed. At that point I was directly contacted by Mark, the customer service manager, He was able to resolve my issue fairly. At this point I have been advised a refund for the equipment has been processed. I appreciate that the management makes great efforts to take care of their clients.**Refund was issued soon after.

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