Mazuma Credit Union
Client Reviews on Mazuma Credit Union
Feedback:
I'm surprised to see any negative reviews. Mazuma has been an excellent credit union for us...competitive loan rates, friendly customer service at multiple branches, with little to no fees. The phone system I thought was good but majority of reviews on here seem to be negative because of that. Don't let that dissuade you, this is where I keep my money.
Feedback:
NOT HAPPY my Fiance and I went in and set up a Checking account and we were trying to set up the online banking the young man that helped us! He NEW NOTHING!!! He set up me and my Fiance's phone numbers and information wrong making the online part the biggest struggle if I didn't have a car loan threw them I would not be banking with them terrible experience
Feedback:
Fine credit union, but good luck getting ahold of them on the phone. Horrible automation system, you'll be on hold for 15-20 min atleast.
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Unfortunately, I have nothing good to say about Mazuma. If you try to call them at any location you get stuck on hold for over an hour, every time! They really need to figure out a way to handle the call volume if it's just so high!
Feedback:
First, let me say , I have banked at Mazuma (previously The Federal Employees Credit Union) since 1981. I have frequented many different locations over the years. I have lived in Southern Johnson County for 18 years. I was so excited for the Overland Park location (135th St) to open. And yet its been the biggest disappointment. You could learn a lot from the Troost location. The drive thru was a synchronized dance. So efficient. They really knew how to work scores of people through fast. The customer service in OP is less than desirable when you walk in. Usually no one is anywhere around to greet or direct you. The drive through window service is worse. It is always a long wait before you are even acknowledged. Please, your customers deserve better. We choose to bank with you. Choose to provide customer service! We deserve it!
Feedback:
Horrible phone system, online payment is terrible. You have to change password every month, and if calling in a question you will be on hold and talking to a annoying robotic voice for 30 minutes.
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Thanks to Mazuma They beat me senseless and called me ugly! They also said my OBESE mother is fat.....which may be true but it was very discouraging for her :( they waste your time
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I used to like this CU then they stopped doing shared branching without notifying me as I tried to cash a business check to pay my employees out of state and was told I couldn't get my money.Oh and they will tell you when you start an account, deposits take 7 days.... NOT 7 BUSINESS DAYS! So I sat out of state with a check I couldn't cash with employees I couldn't pay.
Feedback:
This is the absolute WORST CREDIT UNION! I don’t know where to begin! Please save your time and money by going to any other bank or credit union. Not only is the wait on the phone lines take 20 mins they hang up on you then when you call back and wait another 20 mins they refuse to help you out. One time It took them 5 hours to resolve a very small issue. Everytime I spoke to someone they were completely rude until the last call I made the first thing I told them how multiple employees been very rude with me, so far as to not even tell me the open hours for phone service! So the lady changed her voice and was some what nice to me. That was only ONE TIME in my whole experience calling them just because I mentioned it. I am still trying to get something resolved with them it’s been a week since I’ve left messages and call them everyday to fix this problem. As soon as this issue is fixed and done I’m dropping this fake credit union as fast as you can say mazuma sucks!
Feedback:
No one EVER answers the phone here. Multiple times been on hold 20-30 minutes. Unacceptable.
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