Kohler Credit Union - Kohler
Client Reviews on Kohler Credit Union - Kohler
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I applied for a car loan when u called the next week they had no record of it. I checked my phone to confirm I called and did..they didn't care I had two previous car loans through them and they were paid on time and I paid them off early also didn't care I was in the hospital for 5 months and almost died..horrible customer service stay away!!
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Blue moon car loan sale is excellent!
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I went in at end of day. In that time I had 3 separate transactions that took 27 minutes. As others waited the drive through teller was just as vigilant to deliver excellent customer service as my teller
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Terrible! Awful, horrible. Worst customer service I’ve experienced. If I could rate them negative stars I would. 1 star is too nice . Will be speaking to manager ASAP. And closing account. Goodbye awful terrible kohler creidt Union
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Do not give Kohler Credit Union your business. They are awfulFOLLOW UP A FEW MONTHS LATER:KCU has terrible customer service. Every time I've been on the phone with them (mind you A LOT since I have problems with them quite often) they are snappy or have an attitude. They also require you to always come in to get anything done. And everything always takes well over a week! I will be closing my account today with them and couldn't be happier. Do not use Kohler Credit Union.
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Happy to give my negative review, I just wish I could rate this place zero stars.In short, KCU's customer service is terrible. There was an error made on our account on a Friday and it took more leg work on my part than was necessary to get an answer from anyone until the following Thursday. When I did finally get to speak to someone and ask why there was no response from them, I got that it was "a miscommunication error" as an answer. I went so far as to email the chief retail officer and the president, only to be told that the situation would be looked into and they would "try to prevent it from happening in the future." Not so much as an apology for the mishandling of the entire situation.This isn't coming from someone who has been a short term member. I've had accounts with KCU for almost 20 years and had been an employee for almost 18. Kohler Credit Union has gotten too big for it's britches and clearly only cares about the almighty dollar and not their members. They have no respect for the relationship they have with their members - despite what their mission statement says.
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