Client Reviews on KBC Bank
Feedback:
Worst bank I have ever had the misfortune to deal with. Their tagline, The Bank of You. Don’t believe it, they are the bank of themselves. Forget about calling them with any issues you might have - as in genuine ones where they are in the wrong - they employ a specific ‘type’ in their call centres - so don’t hold on the line for a resolution either. Don’t expect courtesy, professionalism, knowledge or customer service. The only thing they’re good at is marketing with their fancy TV ads luring the next unsuspecting victim.
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Excellent!I have to thank Mrs Laura Keogh for her professionalism and availability. My thank you is regardless of the outcome of my request because human contact was possible in this bank and I was able to explain my business project.Massimiliano Marano
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An extremely poor functioning bank that lacks in structure and gives u unwanted charges and very poor customer service
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Absolutely atrocious experience.
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Services slow, though the initial 100 EUR deposit is promising.
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Probably the worst bank I have ever dealt with, they tout themselves as an 'online' bank. When the snow falls they all stay at home and they dont even have online access to assist customers. I opened an account last month and have been chasing a lost payment for the last two weeks. Customer service is unbelievably bad. I am in the process of closing my account. Senior Management should be ashamed of themselves.
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Looks great since the reception was renovated.
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Just to note, this building is the administration building for KBC. No atm or banking services other than mortgages at this location.
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"Opening a bank accounts was never been so easy and fast" translates into one month of waiting, sending additional documents, completely outdated and mismatching information in every single brochures and instruction, an app that is full of bugs and a customer service that say "I can't help you as there are other clients on the phone"!! As a bonus point, my date of birth was wrong so each time I called they couldn't find me...
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