Frontline Processing Corp
Client Reviews on Frontline Processing Corp
Feedback:
Sixteen years in business, less than two years using Frontline Processing, first time I have ever had problems with credit card processing. In the less than two years with Frontline I have had three issues, two major ones. One, I switched to Frontline when I had to jump through the hoops to become "chip card compliant". In the year and a half or so that I have been with Frontline I have not had a CC machine that had a working chip reader. Two, there was an "update" made to my machine over the phone line without my knowledge that caused the CC machine to not decline a card with insufficient funds. It would take what it could get and wait for another card to be swiped to get the balance. Not being used to this and not knowing it was going to happen, I didn't notice and a customer left without having payed in full for services. With a bit of struggle I did get Frontline to change this back so as to decline cards with insufficient funds.Three, my machine just quit working and gave an error code. First call to Frontline...they didn't know what the error code meant and were going to get back to me. No one got back to me. Second person didn't know what the error code meant but did manage to figure it out. By this time I am already in the process of setting up a new merchant account with someone else so I can continue to conduct business. Now the process of canceling my account with Frontline seems overly complicated as compared to past experience when switching CC possessors.EDITED TO ADD...Never had I received any type of billing statements from Frontline to my email address during the approximate year and a half that I was using them. Now June 1, first day of the month after refusing their offer to have me sign a new contract with them, and telling them I was going with a different merchant service and wanted to close my Frontline account (which is still an ongoing battle reminiscent of cancelling AOL dial-up service back in the day), I receive an email from Frontline with a "Merchant Statement" attachment indicating that I owe them $4.95. I wish this was an isolated incident...but sadly, according to the other recent review of Frontline it looks like that is not the case. I will be watching my bank account for fraudulent charges.UPDATE:Confirmed that Frontline did a direct withdrawal of the $4.95 from my bank account. Again, something that has only ever be done since I declined to sign a new contract with them. The person I spoke with at Frontline is adamant that they do not have the email address on file that they sent the "Merchant Statement" too. Very interesting.
Feedback:
The newest credit card solutions at the lowest cost. The best customers services help, and in person. Plus you can get your credit card fees free.
Feedback:
This company has literally been stealing money straight from my bank account. I canceled services with them 3 months ago, but they continue to charge me anyway. Every month they charge me I remind them that I canceled several months prior, and I don't even have a website anymore. They have told me every time I bring it up that they have canceled my services and it won't happen again, but the first of the month comes around and they charge me again. They are unresponsive in my attempts to contact them about this, they have no answers when you ask them what they are going to do to fix the issue. When I first signed up with them they told me I would be charged a MUCH lower amount monthly than it turned out to be. And they have hidden fees they don't discuss with you upfront. I HIGHLY suggest using any one of their competitors as these people care way more about stealing your money than satisfying their customers. I wish I could give them a lower rating, and I will absolutely be reporting them to the Better Business Bureau for fraud. I wouldn't suggest this company to my most bitter of enemies
Feedback:
We have been using Frontline Processing now for 10 years. We have had only one small issue and they were johnny on the spot to fix it. When we had to go to the chip reader machine they made that transition very easy for us. They came to the shop and did it for us. An out of state company would have mailed it and said good luck. We get soliciting phone calls monthly from out of state firms wanting our credit card business. We tell them no and I would recommend you tell them no also. Especially if you are doing business in Montana.
Feedback:
At first everything seemed just fine with the mobile phone swipe system they had me on. One year later I bought a brand new Samsung note 9 and and the swiper worked once. They tried mailing me a new swiper and still nothing worked. With lots of struggle I finally got someone to come to my business and they got it to work one time. This process took more than three months to try and fix. I was manually typing transactions in, which wasted my time and my customers time. I felt foolish having to do that. During this three months they charged me monthly for the faulty designed equipment. They also failed to activate my account to accept American Express. I must have requested for it at least three different times during over the entirety I was signed up with them. I asked for an account review and no one seemed willing to care enough to even try and get back to me.I am working as a one man shop. In order to close the account I had to close up my shop during my business hours to go and sign a piece paper at their business in front of a notary. I am very unhappy disappointed with frontline for making me go through all of this.UPDATE...WARNING..WARNING...Two days later the reached in my bank account and stole $650.00 just for closing my account with frontline. What's their gole here??
Feedback:
Best place evur
Feedback:
LOVE THEM they are friendly staff and great service/rates i'm so happy with their service!! :)
Feedback:
Great company to work with
Very dishonest people, will do anything they can to take your money after years of working with them
Feedback:
Dear Sir or Madam, I had a three-year contract with a credit card merchant to process the daily sales of Millenium Limo which started on May 13, 2013. In the aforesaid contract, on page 7 of 12, line 13, under Term and Termination it clearly states that the agreement is for 3 years, with an automatic one-year renewal clause unless the agreement is cancelled 60 days prior to the three years expiry date. This meant that I had to cancel my agreement with your company no later than March 12, 2016, in order to avoid entering into the additional 1 year automatic renewal. In the letter (photograph attached) dated February 25, 2016, (sixty days prior to the date of the contract's expiration date), addressed to your head office located at 10 Glenlake Parkway, North Tower, Atlanta, Georgia 30328, I clearly stated that I was cancelling my contract with your company and also a copy of the same request was sent to HSBC Bank USA (Merchant Support Group) at P.O Box 3263 Buffalo, NY 14240. This letter was also faxed to your offices at 443-394-1915 and mailed on the date mentioned above. Subsequent chronological order of events: On February 25, 2016 I contacted John Nonni, the rep for FrontLine Processing, and mentioned to him that the future owners of Millenium Limo will need to be signed up. John asked me to text him his number, and on February 25, 2016, I did at exactly 11:35am. Copy of the text message attached. On February 26, 2016, I mailed a letter to your office, informing you of the sale of the company. (A copy of that letter is attached). On March 16, 2016, I contacted the buyer. He informed me that he talked to John Nonni multiple times and he was informed that he was already approved and should have no problem having the machine on closing day, March 30, 2016. On April 3, 2016, I contacted Jeannette Troutman at Frontline to get an idea when my reserve of $37,316.87 was going to be released. She had no answer, and mentioned she was going to let me know. The sale of the company took place as scheduled on March 30, 2016. On May 12, 2016, a day before the three-year agreement with your company was due to expire, I contacted Jeannette Troutman at Frontline asking her when I could expect to see the return of my reserve in the amount of $37,316.87. She mentioned that in order to process the refund I would need to submit a letter requesting the account to be closed, and she assure me that as long as there were no chargebacks for 140 days, I would not have any problems getting my money back. Below is the copy and paste of that conversation with Jeannette, and the letter of cancellation she requested. After the last email I sent to Jeannette on October 20, 2016, 140 days after the last transaction on my merchant account, I never heard back from her. At a loss for answers, I decided to call Frontline. I was then informed that Jeannette Troutman was no longer with the company. (Not sure if that is true or not, it actually seems that she was removed from my account and asked not to take any more calls from me.) At this point, things began to look a bit strange, so I asked to speak to whomever was in charge regarding the release of my reserve. A gentleman by the name of Tyler Megahan got on the phone and mentioned that he dealing with a Master Card Audit and has been very busy and that he will look into releasing the reserve as soon as possible. Below is the email he sent me on November 22, 2016, 32 days after the 140 days were up; At his point I was in total disbelief. Early Termination Fee? Are you kidding me? 250 days after I contacted my sales rep and Jeannette, I am been told there is an ETF? I met my requirements. Not only did I fulfil the three years but also gave them more than 60 days' notice before the three years ended, so I would not enter into an "automatic renewal" of my original agreement. When I asked Tyler what my ETF would be, he mentioned $19,000. I immediately contacted John Nonni and asked him to get involved. Worth noting: There is no mention of incurring an ETF anywhere in the original agreement. At this point all I want is to get my reserve back, 100% of it. I feel Frontline is acting very unfairly and is looking for any excuse to keep monies which are not theirs. I have no idea what kind of operation they are running. If they are in fact trying to cheat me out of my reserve, I can only imagine what other shady transactions they're imposing on other clients. Worth noting: Over a period of time Frontline deducted 10% from my sales, which is how it reached the $37,316.87 they owe me. Please note that the contract I am providing seems to be tampered with, not my signature, not my initials and not even my S.S#, but I prefer not to go that route since I still met your Term and Termination Policy, so the full reserve should be release to me immediately. Awaiting your reply, I wish you a pleasant day. Arnaldo Ricciulli.
Feedback:
They change policies on a whim without notifying you. I do not and will not ever recommend them.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
