Client Review on Frontline Processing Corp

Feedback:

Sixteen years in business, less than two years using Frontline Processing, first time I have ever had problems with credit card processing. In the less than two years with Frontline I have had three issues, two major ones. One, I switched to Frontline when I had to jump through the hoops to become "chip card compliant". In the year and a half or so that I have been with Frontline I have not had a CC machine that had a working chip reader. Two, there was an "update" made to my machine over the phone line without my knowledge that caused the CC machine to not decline a card with insufficient funds. It would take what it could get and wait for another card to be swiped to get the balance. Not being used to this and not knowing it was going to happen, I didn't notice and a customer left without having payed in full for services. With a bit of struggle I did get Frontline to change this back so as to decline cards with insufficient funds.Three, my machine just quit working and gave an error code. First call to Frontline...they didn't know what the error code meant and were going to get back to me. No one got back to me. Second person didn't know what the error code meant but did manage to figure it out. By this time I am already in the process of setting up a new merchant account with someone else so I can continue to conduct business. Now the process of canceling my account with Frontline seems overly complicated as compared to past experience when switching CC possessors.EDITED TO ADD...Never had I received any type of billing statements from Frontline to my email address during the approximate year and a half that I was using them. Now June 1, first day of the month after refusing their offer to have me sign a new contract with them, and telling them I was going with a different merchant service and wanted to close my Frontline account (which is still an ongoing battle reminiscent of cancelling AOL dial-up service back in the day), I receive an email from Frontline with a "Merchant Statement" attachment indicating that I owe them $4.95. I wish this was an isolated incident...but sadly, according to the other recent review of Frontline it looks like that is not the case. I will be watching my bank account for fraudulent charges.UPDATE:Confirmed that Frontline did a direct withdrawal of the $4.95 from my bank account. Again, something that has only ever be done since I declined to sign a new contract with them. The person I spoke with at Frontline is adamant that they do not have the email address on file that they sent the "Merchant Statement" too. Very interesting.