First National Bank of Northfield
Client Reviews on First National Bank of Northfield
Feedback:
I went in to the downtown lobby to ask some questions about opening a business savings account that would be connected to an already-existing business checking account, and the teller was very rude and unhelpful. She acted like my questions were dumb and began speaking dramatically slowly to me when I expressed confusion. This really isn't how someone in customer service should act, especially when they work at a place as complicated as a bank. I don't bank at First National for my personal finances, so I'm not very acquainted with how things work there, and given how this experience went, I don't plan on setting up any more accounts with them.
Feedback:
Do not use this bank if you travel overseas. We had a kid stuck in Europe without access to account or cash. Visa/debit card didn't work on a weekend arrival and no way to contact anyone at bank or card services. When we did arrive at bank in person on Monday morning, they assured us 6 or 8 times they had fixed it. Each time they had NOT. Thwy suggested we wire the money through Western Union!!! Complete incompetence. Don't take the risk! And to buy a few 100 Euros, there is a $25 fee plus 5%. No offer to waive fee even after our terrible prior experience. They just didn't seem to care. "Thanks for your concern" is the response.
Feedback:
1984 Jesse James Hockey Tournament. Paid a visit to see the historic standup by the townspeople. Stayed with the Gorvins whom had a restaurant nearby. Best damn waffles in the State. Used to own Gambles hardware in KASSON. Great folks. Jeff G. Used to coach. In the days of Northland hockey sticks and Bobby Orr skates. Outdoor ice and blue toes. The real deal.....
Feedback:
The receptionist was really uncomfortable around me. Didn’t say hi to me. Just looked at me like “yes, what do you want?” And the banker she referred me too was equally uncomfortable with me. Not sure why. I was dressed in professional wear. Heels and all. Perhaps the clientele they work with are older and look more like them. I’ll take my business elsewhere.
Feedback:
My bank for 25+ years. Friendly, helpful people. Has up-to-date tools and resources. Has been great working with me on my mortgage during some tough times I've had.
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For you history Buffs this is the bank where the shootout between the James gang & the townspeople happened in 1876. Look closely you can actually still see the bullet holes in the brick walls. Also they have a log book there showing the last transaction before the bank was robbed.
Feedback:
I worked with two employees here, and both were amazing! Kim Paddock in the home loan division was almost more a teacher than a loan officer. I talked with a different loan officer, and after that experience I would never used anyone but Kim. Also, Dan Scheffler in the business banking area was amazing! I can't believe that service like his is out there!
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