About - First National Bank of Northfield

Overall Feedback:

I went in to the downtown lobby to ask some questions about opening a business savings account that would be connected to an already-existing business checking account, and the teller was very rude and unhelpful. She acted like my questions were dumb and began speaking dramatically slowly to me when I expressed confusion. This really isn't how someone in customer service should act, especially when they work at a place as complicated as a bank. I don't bank at First National for my personal finances, so I'm not very acquainted with how things work there, and given how this experience went, I don't plan on setting up any more accounts with them.