First American Payment Systems - Customer Service Center
Client Reviews on First American Payment Systems - Customer Service Center
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They started off by committing coercion by insisting that I deliver my product to the customer first before they would release the funds to me! Can you imagine ordering something online and paying for it after you receive it? They made me wait months to get paid because they thought that is the way I should run my business. They left such a bad taste in my mouth that i decided to stop taking credit cards online. Then they stole $495 from me for early termination fee!!! Stay very far away from this thieving company.
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This company engages in enabling fraud and should be investigated. They knowingly entertain fraudulent merchant charge backs. Their charge back department (who until just last year insisted on us faxing documents) is mismanaged, and staffed by people who don't understand the wide variety of merchants and the services that merchants provide. I would stay away form any processing company that uses these guys, they simply don't understand modern merchant challenges and have an archaic system of reviewing and evaluating charge back submissions.
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Horrible Fradulent Company! They are money hungry crooks. Their sales agents tell you one thing to get your business & before you know it you'll be cancelling their services. Then they demand an early term fee that the sales agent clearly stated there wasn't one! And they go as far as putting it on your credit! There isn't any understanding with this company, they want your money by any means!!!
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There are people in prison for doing what these crooks do daily.
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This is the worst company every. They charge outrageous fees and lock you into a very long contract with a large cancellation fee. They offer no support and followup. I have been trying for over a year to get a new card reader so I dont have to pay the extra fee to key card number. They NEVER call back as promised. They fees are so high that its much cheaper to pay cancellation fee. Wished I had an opportunity to review they before but they work under several company names.
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We were contacted by a sales rep with First American Payment systems. He told us that they could process credit card payments for a tenth of a percent plus $15 per month. He said there were no contracts. We decided to sign up with them. Within a two weeks of signing up they billed us $87 to process one credit card payment of under $400. When we called to see what was going on they told us that there was all these other fees and that's it was stated in the contract. We told them to send us a copy of this contract that we had no idea existed. They sent us a contract that we hadn't signed. We told them we want to cancel our service with them and they told us it would cost $500. We said we wouldn't pay that and we put a stop payment on our checking account for anything that came from First American. Then under a different identity (their in house collection company) they stole over $600 from our account. Not only that, they dinged my husband's credit to the point that he can't get a credit card now. The only reason they have an A+ rating from BBB is because they pay for it. Do not work with this company. They are dishonest and fraudulent! Oh, and the response from the company that comes up after bad reviews is just a canned comment that pops up. They aren't doing anything to try to resolve the issue.
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We signed up with American Payment Systems in 2009 thinking they were are decent local (DFW) area company and have had horrible service of late. A customer claimed bad service and this company issued a refund without any proof so we have lost thousands of dollars this year. Now after obtaining new (contract free) processing services from a new supplier, First American Payment Systems is holding us to an auto renewing contract that we didn't realize we had signed 10 years ago. My advise is to not use this company unless you like monthly fees, PCI fees and annual service fees that total close $500-600 per year per account without even using the service. After 14 years in business this company has been the worst to deal with of all the services we have used over the years.I tried to negotiate a buy out today and was told that there is no negotiation. If I could give them negative stars I would...Buyer Beware
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This company has been so wonderful to work with. I've enjoyed my years with them. Susan in their tech support team is by far the most polite helpful tech I have ever worked with. Thanks for always being there!!!
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—5 starts if I could
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