FedChoice Federal Credit Union
Client Reviews on FedChoice Federal Credit Union
Feedback:
Margo, the front desk associate, is not professional at all. She always has smart remarks & she has no patience. I've had one too many run ins with her which tend to make my visits unpleasant. But today i felt compelled to write a review because today was more insulting than the last.
Feedback:
On 8/13/18 I spoke with Cathy in the call center. She answered and didn’t sound friendly at all and seemed completely annoyed by my call. Cathy assured me that my account had a courtesy pay function active on the account. I attempted to make a payment and the function didn’t work so I called Cathy back to correct the problem. Cathy again insisted that there was nothing wrong with my account and so I believed what she said and went back to work. After work, however, just as I suspected my courtesy pay still did not work leaving me with no money for gas to get to work the next day. I wanted to make sure that if anyone reached out to his bank, that they do not work with a woman at the call center named Cathy. She is unkind and doesn’t work to assure that your needs are properly taken care of. Ask for a manager if you are the next unfortunate person to have to ask her for help with your account. This bank needs to do better with their customer service and will lose customers as a result.
Feedback:
The worst bank ever. I needed a new card and they said it would take 7 to 10 business days to get it. It has been 17 days I have yet to c my card and just a day ago recieved my PIN number. I have called asked for it to b over knighted and NO they don't provide that service. I'm fed up with Fed Choice I'm taking my money to navy Federal.
Feedback:
I once had an account with fed choice. I used the Atm one evening to deposit cash $200 for some reason the Atm didn't register the transaction. The next day I went to the bank and was told I didn't do any deposit I showed them the receipt they still didn't believe me. My money was gone and the branch manager didn't do anything to reimburse me I had to close the account. I will never ever refer anyone to fed choice ever. They have very dishonest employees
Feedback:
So my debit card had fraudulent activity so i call and of course they have the worst after hours help. So after going back and forth with a automated system i finally got a actual person. So finally i got them to freeze my card and then they tell me 7-10 days to get another card.( Wow 7-10 days)... Fedchoice is so outdated .. the online app is pointless can do anything on it.
Feedback:
My rate is because of Ronique R Reece My name is Rita R Rustin. Stands for best. Plus she knows how to take care of her clients. Thank you
Feedback:
Practically in the Stone Age. They send email notifications for some things but not for others. They don’t seem to have any fraud detection surveillance at all (unlike some of the bigger banks/credit card companies). This resulted in a huge headache for me, and it could have been avoided if I’d gotten an email alert right away, instead of having to find out later when something was wrong with my statement. They’re not keeping up with other online banking services, and their interest rates are low anyway. Basically, there is nothing to recommend them, and you should take your money elsewhere.
Feedback:
Some of the staff is very knowledgeable. However, the fact that it will take them 7-10 business days to replace my debit card after it was compromised, the fact they have absolutely no "after hours" help with fraud (that is, anytime between 4:30pm and 8:30am most days), and that they sometimes notify you about potential fraud I would reconsider about making this your bank. I am looking for a new bank now.UPDATE (10/10/17): Still looking for a new bank. After finding out this weekend that my ATM card PIN was not working, I learned today that a credit union software update was to blame. My PIN still works supposedly. They didn't notify me that I might have a problem by email, text or voicemail - even though they have my contact info. The only phone call I've gotten from them is about this review....interesting.
Feedback:
Be prepared to waste time with this bank. If you go in to the branch, representatives take your information and say they will call you back, but never do. Be prepared for a 20 to 30 minute wait to reach a representative by phone for any assistance. Altogether time consuming. Also, keep an old fashioned pen and paper handy because they are disorganized with keeping record of your transactions. Transactions show up in your account and then disappear. Then representatives tell you that charges have gone through but it is not reflected in your records. A very disorganized and confusing banking experience.
Feedback:
Good for car loans, but sometimes account services isnt so great. They put a hold on a check for 7 days that has already cleared. I have to wait 7 days to access my own money deposited from another of my own accounts.
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
