Client Review on FedChoice Federal Credit Union

Feedback:

On 8/13/18 I spoke with Cathy in the call center. She answered and didn’t sound friendly at all and seemed completely annoyed by my call. Cathy assured me that my account had a courtesy pay function active on the account. I attempted to make a payment and the function didn’t work so I called Cathy back to correct the problem. Cathy again insisted that there was nothing wrong with my account and so I believed what she said and went back to work. After work, however, just as I suspected my courtesy pay still did not work leaving me with no money for gas to get to work the next day. I wanted to make sure that if anyone reached out to his bank, that they do not work with a woman at the call center named Cathy. She is unkind and doesn’t work to assure that your needs are properly taken care of. Ask for a manager if you are the next unfortunate person to have to ask her for help with your account. This bank needs to do better with their customer service and will lose customers as a result.