Family Savings Credit Union
Client Reviews on Family Savings Credit Union
Feedback:
Family savings use to be a great bank. They have fallen short of that the last few years. I’ve recently had a mistake on their end where they voided a check I wrote that was over 180 days. It even shows on their checks itself, void after 180 days. They put that money back into my account, stating why after 180 days if a person doesn’t cash the check it goes back to you. Well yesterday I check my account and it’s negative and they lied to me. They allowed that person to cash that check, even though they told me that it was my money again and that I was allowed to use it and all. Now they won’t fix their wrong and put my money back. Now bc of them I’m negative in my account and won’t be paid again till next week. They will not fix their wrong. I highly suggest to anyone who has thought about banking with them, to think other wise. My husband and I have been with them for a good 8 years and now will be leaving. They don’t care about their customers like they once did.
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I never had any problems with them other than the fact that if you work a job outside of banker hours you can ever get any help and the website is horrendous.
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Background: By car was totaled in a wreck that I was not at fault for. I was told that I only had 3 days with the rental car until I would have to start paying for it. So I applied for an auto loan on Thursday at 3:00pm.Their website claims 24hour process of auto loan applications, so I called back Friday at 4:00pm to see if they had an answer for me. I was informed that they had some additional questions that were holding up the loan application, which they never contacted me about. I answered all of their questions and told them I really needed to know before they closed for the weekend. The woman on the phone assured me they would have an answer in less than an hour. I got a notification that a credit inquiry was issued on my account from Family Savings so I figured they were about to have an answer for me. I called back around 5:30pm, an hour and a half after the initial call and was placed on hold until they closed at which point I was told by an automated machine that I would have to wait until Saturday at 8am for any help. I called back Saturday at 8:30am and was placed on hold for 45 minutes only to be told that the loan office did not open until Monday..... I was forced to go to another bank to finance which meant another ding on my credit! Very unprofessional.
Feedback:
Do not return phone calls or emails. Thankfully, they were so sorry it drove me to a much better instruction for a car. The experience was much better and the interest rate was 2% less. Don’t waste your time wi th this place!
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Haven't been to this location yet, but plan to visit. I have been a member with FSCU for four years and I feel like family. Love & apresheat
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I did a lot of business with Family Savings for a very long time. I had auto loans, and personal loans with them. Never late paid them off. My credit is very strong. I tried to get them to help my oldest daughter get a car with me as a cosigner. Wouldn't do it. LGE came through for my daughter. That is why I am with LGE credit union. Family Savings is a joke. Btw I kept a 3k to 5k balance in my account. Take your money elsewhere.
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Very kind staff never had any problems with loans i recommend this credit union
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My main branch
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Don't go here I was treated like trash! Her name was Lacey! I've never been treated so bad in my life!
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I've been a member sense the 70's
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