Client Review on Eastern Utah Community Credit Union (euccu) Price

Feedback:

We use to really like this credit union. As years go by the CS is declining. 3 weeks ago, we ordered a new card for my husband because his chip is no longer working. We are in Michigan, my husband is working here. We have been using my card to access money. Anyhow, requested card to be sent here in Michigan, they wouldn't do it, ok. So we have been expecting it to be mailed to our mailing address and have my mother in law send it here to Michigan with our other mail. Recieved package today, no card. I call bank and ask what is going on and they say oh it will be mailed out tomorrow. So I'm angry because, I'm leaving for California on Friday and will be gone for 2 weeks. So my husband will not have access to our account. This is ridiculous. Suggestion- a phone call, email or some kind of notification that you guys don't have it together enough and there is a delay in us receiving a card to access our account. Furthermore I find it odd that I call today and all of a sudden it will be mailed out tomorrow. Seems very off to me. Sounds more like someone isn't doing their job!!!!