About - Eastern Utah Community Credit Union (euccu) Price

Overall Feedback:

I was looking forward to having a loan with them. I worked with an amazing individual and was set up flawlessly. It was a great experience. Months later, needing more help, I found out the person who built my trust and respect no longer worked there. That’s where everything started to deteriorate. Support was lacking experience and knowledge. They rarely offered to set me up for success. (I mentioned wanting a debit card through them and the agent didn’t even bat an eyelash and help set me up with one)I finished the loan and paid it off early, no communication from them and I remembered that I had to have a deposit or a hold on my savings for them. Just got off the phone with them, my account was “closed” and they are blaming some other bank even though they don’t seem to have the nerve to let me know what happened. No letter, no call. Just allowed my hold to be stripped due to a “fee”Now, having the decency to call, finding my account was closed for months, without my knowledge or approval, I’m disappointed how they treat concerns and addressing things. Thanks for drying up some of me financially and some of Carbon county.EDIT:I moved it to a one star rating after watching EUCCU call and email me and still not do anything about the scenario. I tried to get a conversation going with Rene’ and her fake email saying “Please feel free to contact me with any further questions or concerns you may have” was met with dropping off and not responding.