Eastern Utah Community Credit Union (euccu) Price
Client Reviews on Eastern Utah Community Credit Union (euccu) Price
Feedback:
We use to really like this credit union. As years go by the CS is declining. 3 weeks ago, we ordered a new card for my husband because his chip is no longer working. We are in Michigan, my husband is working here. We have been using my card to access money. Anyhow, requested card to be sent here in Michigan, they wouldn't do it, ok. So we have been expecting it to be mailed to our mailing address and have my mother in law send it here to Michigan with our other mail. Recieved package today, no card. I call bank and ask what is going on and they say oh it will be mailed out tomorrow. So I'm angry because, I'm leaving for California on Friday and will be gone for 2 weeks. So my husband will not have access to our account. This is ridiculous. Suggestion- a phone call, email or some kind of notification that you guys don't have it together enough and there is a delay in us receiving a card to access our account. Furthermore I find it odd that I call today and all of a sudden it will be mailed out tomorrow. Seems very off to me. Sounds more like someone isn't doing their job!!!!
Feedback:
Awesome customer service & friendly people 5⭐👍
Feedback:
Pretty great credit union. I use them pretty much because of the employees. They are pretty awesome and nice people. Always willing to help you with whatever you need and they are always very happy!
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Fast friendly knowledgable
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I was looking forward to having a loan with them. I worked with an amazing individual and was set up flawlessly. It was a great experience. Months later, needing more help, I found out the person who built my trust and respect no longer worked there. That’s where everything started to deteriorate. Support was lacking experience and knowledge. They rarely offered to set me up for success. (I mentioned wanting a debit card through them and the agent didn’t even bat an eyelash and help set me up with one)I finished the loan and paid it off early, no communication from them and I remembered that I had to have a deposit or a hold on my savings for them. Just got off the phone with them, my account was “closed” and they are blaming some other bank even though they don’t seem to have the nerve to let me know what happened. No letter, no call. Just allowed my hold to be stripped due to a “fee”Now, having the decency to call, finding my account was closed for months, without my knowledge or approval, I’m disappointed how they treat concerns and addressing things. Thanks for drying up some of me financially and some of Carbon county.EDIT:I moved it to a one star rating after watching EUCCU call and email me and still not do anything about the scenario. I tried to get a conversation going with Rene’ and her fake email saying “Please feel free to contact me with any further questions or concerns you may have” was met with dropping off and not responding.
Feedback:
Absolutely Love the people and customer services of this Credit Union. B
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very personable and informative while behaving in a professional manner at all times.
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AWESOME Customer Service. I am not even a member of this credit union and I was treated like a V.I.P. Anytime I called a live person answered the phone. Evelyn was especially helpful. HIGHLY RECOMMEND!!!
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