Client Review on Credit Union of the Rockies

Feedback:

Banked with them for the past 3 years as we wanted to support and bank with a local credit union. Unfortunately, although the people who work at the Frisco location are awesome, the union itself leaves a LOT to be desired. We have to pay for services that would be free under a larger national bank, and their customer service phone lines are limited hours, so if you work 40hr weeks, you’re gonna have a hard time resolving issues. Then today we went in to address fraudulent activity on both our cards and we were told “hackers got into their algorithm”. Instead of notifying their customers to be on the alert I had to catch this myself, then after 2 wasted hours trying to navigate lousy customer service numbers, they tried to charge me 20 dollars to issue me a new card when the fraudulent activity was not my fault. I had to drive to the bank twice today to be able to resolve this. If you have the time and patience for incompetent banking services then by all means bank with them. Otherwise go elsewhere.