About - Credit Union of the Rockies

Overall Feedback:

This is by far the worst company I have ever worked with. Extremely unprofessional and unhelpful. Whitney Meinders did not help me at all. I was told different things from different people countless times. No one is on the same page. If you do business here, make sure everything is written down. I had an auto loan with them. I decided to purchase a horse trailer. I got pre approved for a loan and picked up my horse trailer. After I got the trailer home, credit union of the Rockies decided to take me from a 4% interest rate to ! 12% interest rate. Keep in mind the trailer was already in my driveway and they decided not to pay the dealership. So I financed the trailer through a different company. I was so upset with credit union of the Rockies so I wanted to know my payoff for my auto loan so I could refinance my truck through somewhere else. The lady I spoke with seemed super helpful and told me that she doesn't know why they couldn't finance my trailer as well. She told me she could give me the same rate on my trailer as my truck and I'd have one monthly payment for both of my loans. Seems to good to be true right? Well, 2 years later that truck started breaking down so I went to trade it in. What credit union of the Rockies did was tack the trailer onto the equity on my truck instead of giving me 2 separate loans as we had discussed previously. The dealership worked with credit union of the Rockies and I to come up with a plan so the dealership could make the deal with me. The dealership paid credit union of the Rockies 5 grand so they would send them the title of the vehicle i was trading in, and then i could leave with my new truck and payoff the leftover on the loan with credit union of the Rockies. Well, 5 months later the dealership has still not recieved the title and now I'm being charged for insurance on a truck that is no longer in my possession and late fees for said insurance even though I have always been on an automatic payment plan. Save yourself the headache and just bank anywhere else, seriously, ANYWHERE else! Wells Fargo is even better than this place.On a happier note, Justin at the Frisco location was helpful when I went in to payoff the loan.