Clackamas Community Federal Credit Union
Client Reviews on Clackamas Community Federal Credit Union
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Poor communication and they lost my personal information .
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We approved CFCU as our auto lender. What a mistake! After submitting our auto insurance policy twice to prove coverage etc.. CFCU added a 3rd party insurance charge of $5800 to our loan. ZERO customer service in the insurance dept. No phone calls, NOTHING! All Emails I sent were responded with "Robotic automated responses". Now because of CFCU's lack of service I am having to spend far too much time proving the obvious...My Liberty Mutual Insurance policy..which we have had for 20+ years and had on day 1 after our auto policy. I would pass on this lender, they are very poor on communication. Most of my reviews are 5 star. Run from this lender! 07/23 update:Because original auto documents had an incorrect VIN# on them from Toyota (they did a dealer trade). CFCU purchased 3rd party insurance and added $5800 to my loan without even a phone call to solve such a simple fix. My own insurance was always in place regardless. It is all corrected now, but this is sheer lazy-ness. Fixed, you be the judge.
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This is the worst bank I've ever dealt with my husband has banked there for over 20 years and someone hit our account threw PayPal for a very large sum which they basically said either we do their job and investigate with PayPal or take a loan out to cover the costs either way They basically said that we are responsible for fraudulent charges, y'all that bank with them read your agreements because they offer zero fraud protection (however they have been hit multiple times by hackers)!! Then we took a loan to cover the fraudulent charges and the second we took the loan out they closed his checking saying his checking rights were suspended because his account was overdrawn by to much money so he can reopen with them in six months!! Umm absolutely not ever going to happen! Won't ever ever bank with them again!! They def aren't there for anyone but themselves and they def don't care about or protect you identity or money! I can't believe they are even still open!! I work as a Sr accountant on multiple billion dollar accounts and work with a ton of financial institutions and Clackamas Federal is by far the worst one out there! So do yourself a favor pick a different credit union one that will help build your credit profile not destroy it!
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Poor management. I have never seen such an immature person in a role of power. Closed my accounts before I got married. Didn't want to have my partner experience such poor service.
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"Shared branching" only through ATM for deposits/withdrawals
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Have been a member for 30 years. Always great service and customer experience great!
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Ashley would not issue a new debit card with my middle and last name. She insisted that it needs to be full name even though they had previously issued several debt cards over the years with only my middle and last name, as well as checks - and I had a tribal citizenship card using the name I desired. She effectively said, “That tribal citizenship card doesn’t matter.” Also their interest rates are roughly half of what their major competitors offer. Clackamas offers .8% for a 3 month CD and OnPoint offers 1.49% for the same term. All tiers for CD and money market accounts were the same difference in yield.
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I've been with these guys for 30 years they are absolutely fantastic I have never once paid a dime for any service. Clackamas they're not like a bank where you have to pay for checking or anything you want to do with your money. if I use an ATM and get charged at the end of the 30 days I get my ATM fees back
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Hannah in the OC Branch just helped me with multiple overdraft fees and explained thoroughly on how to prevent over drafting again. she was nice, patient, and understanding. 5 Stars from Ronnie to Hannah, thanks again!!
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Great service !!!!!! Very friendly and always go the extra mile for customer service! I was contacted right away when someone stole my card info ! You guys Rock!!!!
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