Client Reviews on Champion Credit Union

    • 3.2
  • 16 Reviews

Most helpful positive review

0 people found the following review helpful

By Becki Veach Oct 17, 2019

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Most helpful critical review

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By Don Mathis Apr 17, 2019

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Feedback:

They have great customer service. The bankers here have been very helpful for setting up my new account. They offer checking, savings, loans, and many other services. They have a branch in Waynesville as well as in Canton. They have drive-thru service it is very efficient in Waynesville. I've never had to wait in line very long there.

Feedback:

I recently financed a product and allowed the company to withdraw $50 every week from my checking account electronically until the product was paid off. I decided to return the product and received a letter informing me of an "opt out" charge. The charge would be taken out of my account electronically.My next bank statement came in the mail and showed my account overdrawn $83 !!I neglected to go directly to the bank until the next statement arrived. Same thing. $83 overdrawn. I went to the bank and spoke with a representative who looked over a printout and showed the electronic withdraw had emptied my account, and the bank had PAID OUT the additional $83 to the finance company! I was told that my account had been shut down and I would have to replace the $83 , write a LETTER to ' the board' and deposit a minimum balance in order to reopen the account. When I asked why the bank paid the finance company money that was not in the account, she replied "I don't know." The finance company still tries to bill me for payments even after "opting out". Champion still sends me statements showing the negative balance. The bank never entertained the possibility that THEY had made a mistake. They ok'd a payment that exceeded the $50 per week agreement. And paid out money that wasn't there. As for their suggestion regarding reopening my account? You've GOT to be kidding!

Feedback:

I decided to bank with champion because it is in my hometown and they do offer a lot of good rates on loans. But I am also a USAA member and Champion could learn a thing or two from them and their app. For example I called to get my checking account and routing number because I could not locate it on the app or on the website at all. Come to find out that information isn't on my app for the online website the only way you can get that information is by going into the branch. I find this weird because with my other Banks I have you can access that info on their websites or their apps. I also don't like the fact that you cannot transfer money from other accounts or other Banks into your own account this is really weird and makes things really complicated for people like me who has other Banks they would like to use as well. They have a lot of weird rules and policies that sometimes make things very complicated I understand the for security purposes they can't give you things over the phone which is good but I should be able to access and do things with the app and online so that I don't have to go into the bank because let's be honest that's the point of having a aap and being able to do things online so that you don't have to go into the bank. They should really take a look at USAA Banking and their online and mobile app they could learn a lot because their app and online banking is very basic and doesn't have all of my info.

Feedback:

Helpful friendly staff

Feedback:

Never have had a problem. Nice folks that are there to help in a friendly manner.

Feedback:

It's not a good bank or Credit Union when they cannot keep their doors open till the time posted! Needed to cash my first payroll check today drove all the way in from Sylva got there with 5 minutes to spare just to find out they close their doors and went home! In my mind thats a pretty pathetic Bank that just randomly closes their door whenever they want to go home. sure in the hell not the bank I would want to do business with! got to let my employer know what kind of financial institution he is really dealing with!!!

Feedback:

I have banked here for several years. Extremely nice and helpful people. Nothing but the best.

Feedback:

Always very nice to this crazy women!! I go to the one in Waynesville!! Been with them for years!!

Feedback:

My account just got cleaned out for the second time this year. As soon as they put the money back I'm closing my account and moving to another credit union or bank.

Feedback:

A local place with helpful friendly staff...the kind of place you look forward to going...

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