Client Review on Champion Credit Union

Feedback:

I decided to bank with champion because it is in my hometown and they do offer a lot of good rates on loans. But I am also a USAA member and Champion could learn a thing or two from them and their app. For example I called to get my checking account and routing number because I could not locate it on the app or on the website at all. Come to find out that information isn't on my app for the online website the only way you can get that information is by going into the branch. I find this weird because with my other Banks I have you can access that info on their websites or their apps. I also don't like the fact that you cannot transfer money from other accounts or other Banks into your own account this is really weird and makes things really complicated for people like me who has other Banks they would like to use as well. They have a lot of weird rules and policies that sometimes make things very complicated I understand the for security purposes they can't give you things over the phone which is good but I should be able to access and do things with the app and online so that I don't have to go into the bank because let's be honest that's the point of having a aap and being able to do things online so that you don't have to go into the bank. They should really take a look at USAA Banking and their online and mobile app they could learn a lot because their app and online banking is very basic and doesn't have all of my info.