Centris Federal Credit Union
Client Reviews on Centris Federal Credit Union
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Staff is always great!...Unfortunately however the online banking technology is horrible to use. I unfortunately can never track my accounts without getting locked out of the system. As a spouse I can not have my own login to monitor MY own account because my wife happened to set up a login first. Policies are as outdated as the technology. If I can not track my accounts then they serve NO purpose as a bank.
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Love my bank 😍
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Unprofessional operator by the name of Michelle this person hung up on me for asking a question, I called back asked for her manager she then transferred me to customer service. I will report this employee no need to get mad at customer for no reason. Going to reconsider doing my business else where. Very disappointed in centris fcu
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I have been a member of Centris for years. I have always paid my loans and ODP if used in full in a matter of days. Recently, I had an issue with my deposit being put in the wrong account. It was suppose to go into my account to cover my negative balance. The teller ended up putting it in the wrong account, an account I'm not on, so there fore unable to move it. I have been fighting it and emailing back and forth with a rep who tells me nothing can be done, and I'm basically out the money because it was spent by the account owner of the other account. I feel neither one of should be out the money. I recently found out that it was turned over to NAS who is now in the process of "suing" for the money. All of which is unacceptable, beings it was error not caused my me. What happened to Centris being a members life long financial partner, and helping them and correcting their errors they have made. I use to refer Centris to anyone and everyone, but in the last few years, they don't seem to be member oriented but more about the money and what they are bringing in, instead of showing they care about the member. They have officially become a bank.
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very unhappy with there service
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I have been with Centris for over a year and came in to replace my lost card and they wanted to charge me $5! I said no way and the teller said most banks charge more, which is baloney! I have never paid for a lost bank card in all the years that I have had a bank account. I told the teller, "I would rather close my account than to pay the $5." She replied, "How would you like your bills!?" I was shocked at how easliy they were willing to close my account. They sure don't go out of their way to try and keep or evn please their customers. Long story short, I closed my account and will never suggest to anyone to bank with Centris!
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I have been banking with Centris for 10 years now. I started off simply getting a checking/savings account. After about a month, I got their $500 loan which wasnt bad. After i did that, I got their credit line in which I’ve had ever since. I really really liked this bank. But for the last 2 years, their service has declined as a bank. They tout out these awards they’ve won each year for being such a great bank. Yet, when you’re banking with them, they suck hardcore. They’re becoming almost as bad as Wells Fargo. I have a car loan thru them and I’ve gotten behind a few times(which is my fault) they put a hold on your savings account and when you catch up on your loan, they remove the hold. Well recently, I got behind again and they put a lien on my account. I caught myself up 2 weeks later (2/23/18) after they put the lien on my account(savings 2/9/18). Well it’s 3/17/18 and they still have a lien on my account on “permanent hold” I thought they removed the lien which they always do when I catch myself up. But yesterday(3/16/18) I transferred money into my saving to set aside. Well come to find out, they never removed the hold. I called to their customer service and they’re saying, “I see you have a hold on your account, but we have no one in our financial department to see what’s going on. So you’re out X amount of dollars until Monday.” So basically, because they have failed to remove the lien on my account after nearly a month of being caught up, I am out X amount of dollars because they failed to do their job. I’m pretty much fed up with this bank and am thinking about switching banks for good. I’m sad about saying that because I’ve been with them for so long and they were actually a good bank at one time. But i think it’s time to find someone who won’t F me over for not doing their job
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Fantastic member service
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These guys are good but nothing sticks out about them that really wows me. Their staff is friendly; wish they were a little further ahead in regard to technology and online banking stuff. I prefer credit unions and coming from SAC these guys are definitely better. Interest rates are good. My only qualm with them is they do not work with you on mortgages if you have graduate schooling and higher debt like I did; had to go to First Westroads who were amazing to work with in that regard. Will probably stick with Centris until I decide to pull the trigger to go elsewhere.
Feedback:
BE CAREFULL, they will tell you what you want to hear(lie about APR) then change APR when you go and sigh paperwork without telling you, then get pissy, and hang up when you catch them. MAKE SURE TO READ ALL PAPERWORK BEFORE SIGNING.
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