Client Review on Centris Federal Credit Union

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I have been banking with Centris for 10 years now. I started off simply getting a checking/savings account. After about a month, I got their $500 loan which wasnt bad. After i did that, I got their credit line in which I’ve had ever since. I really really liked this bank. But for the last 2 years, their service has declined as a bank. They tout out these awards they’ve won each year for being such a great bank. Yet, when you’re banking with them, they suck hardcore. They’re becoming almost as bad as Wells Fargo. I have a car loan thru them and I’ve gotten behind a few times(which is my fault) they put a hold on your savings account and when you catch up on your loan, they remove the hold. Well recently, I got behind again and they put a lien on my account. I caught myself up 2 weeks later (2/23/18) after they put the lien on my account(savings 2/9/18). Well it’s 3/17/18 and they still have a lien on my account on “permanent hold” I thought they removed the lien which they always do when I catch myself up. But yesterday(3/16/18) I transferred money into my saving to set aside. Well come to find out, they never removed the hold. I called to their customer service and they’re saying, “I see you have a hold on your account, but we have no one in our financial department to see what’s going on. So you’re out X amount of dollars until Monday.” So basically, because they have failed to remove the lien on my account after nearly a month of being caught up, I am out X amount of dollars because they failed to do their job. I’m pretty much fed up with this bank and am thinking about switching banks for good. I’m sad about saying that because I’ve been with them for so long and they were actually a good bank at one time. But i think it’s time to find someone who won’t F me over for not doing their job