Client Reviews on Payment Vision
Feedback:
Absolutely the worst place ever to finance a car through. I get they are in house financing they are there to help those who have awful credit and can not get traditional funding. But that does not mean they can treat their customers anyway they like. By all means do not become late on a payment. You will suffer because they are quick to deactivate a car. Does not matter if your trying to make a payment of not. I am not saying we have had perfect payment history but we have always tried to keep up on the payments and even made partial payments just to show we are making an effort but do you think these people care NOPE not at all. They would rather see their clients struggle and have to figure out other means of transportation then to work with them. They care nothing for their clients all they care about is their money. I hate dealing with anyone from their office. Everyone of them is rude and not at all compassionate towards their clients. They are in the business of dealing with working class people most of which live pay check to pay check. Maybe they should walk a day in the shoes of their clients and they would better understand. I can not wait until we can get out of this loan and far far away from them
Feedback:
I DO NOT recommend to anyone. Customer service is terrible because the employees and management are both rude and unprofessional. I hate dealing with them and I am currently looking into switching my loan to somewhere else so I no longer have to.. I have a list of complaints but today they added $20 to my payment for late fees that “a employee failed to collect over time” so I asked for the dates and she changed the amount to $8 from 12/18/17 (mind you it’s 07/12/18). I am overpaying already as it is, then you have to pay a extra $4.95 anytime you make a payment and on more than 3 occasions I paid (before 6 o’clock) and they still failed to process my payment untill I called in and reminded them to.. SAVE YOURSELF THE HASSLE AND STRESS!
Feedback:
Usually when i call to make my payments they are helpful and very kind, but this time speaking with a woman named Lesley made me VERY disappointed. She was RUDE. I have had to make a couple of arrangements recently ,but i always get my monthly bill paid on time. I did not appreciate the way this womans attitude was towards me.
Feedback:
They did help me get financed when no one else would. However, at approximately 20 days past they send someone to your home to “visit” you, which is basically a threat to repo. They then charge you $75 for the “visit”. Most banks do no such thing until at least two months. Furthermore, their interest rate is astronomical. I owe twice my car’s value, literally. I understand as a sub-prime lender they are a bit more costly but this is ridiculous. It also took many months for the balance owed on my credit report to start going down, and that’s only after I complained. They could stand to improve their customer service too. As soon as I can I’m refinancing somewhere else.
Feedback:
They helped me get a car when I need it and always are willing to work with me when I need help moving a payment... Very pleasant to work with!
Feedback:
Helped us out with nnour time of need, very nice people and professional.
Feedback:
So far so good! A lil on the expensive side but were willing to help me even with low credit and low down payment. Thank yall!
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They have always been above great to me and would recommend them to anyone!!!!
Feedback:
That company is very horrible to people and they are nothing but some money hungry vultures.
Feedback:
Customer service is unpleasant. They send you texts saying they want to help. Nothing could be further from the truth. I made my payment on time but received a text saying to call them they want to help. I call and because I paid ONLINE after 6, which I guess is when they close, they wanted $12 late fee. Nothing says I had to pay by 6 in my paperwork. They're constantly looking for ways to charge you extra money. This is my last purchase through Shelor if I have to go through these people!!!
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