Capital One Public Funding, LLC
Client Reviews on Capital One Public Funding, LLC
Feedback:
NOT A REAL BANK! They do not have tellers and you cannot withdraw cash except via the ATM. The person I spoke to at this "branch" actually suggested I goto Wells Fargo down the street. They need to make it more clear that they do not provide traditional banking services. Doesn't seem like any of the Capital One locations in the area do.
Feedback:
Good service
Feedback:
I have an emergency where I need to withdraw cash for several payments. No such luck in this branch. Someone at Capital One thinks that replacing tellers and bank professionals with some cheap tea is a good idea. Someone ought to tell them that Starbucks is where we go to get drinks, not the bank. The result is that the branch is useless. There is also a new limit on how much you can withdraw on a single day. Overall the service deteriorated. Time to consider another venue.
Feedback:
Third time I have been here to use an ATM to pay on cc. U guessed it, it's unavailable to make payments....both machines inside and outside one. The other branches are so far away. Come on Capital One stay on top of these things.
Feedback:
Branch without teller. Pretty much same story in all branches around Austin.
Feedback:
Staff was pleasant but kind of useless. Their ATMs kept was having an issue depositing a check. They could not figure out why. Inquired if I could just deposit with a teller. But apparently they have no one on staff that can deposit a check. They just referred me to their website which was down.
Feedback:
The people I speak with are nice enough, but really...why bother having a real location with a cute cafe atmosphere when you can’t actually provide any banking services other than small talk?
Feedback:
Andrew was the worst customer service banker I have been in contact with in a long time. He was unfriendly, unknowable, interrupted with wrong information , even interpreted information on my account the wrong way.Missed old capital one friendly and knowledgeable branches.
Feedback:
Words can only minimally express the level of frustration I have with Capital One. Please note that this review is not for this physical branch location, but Capital One as a company. I'm posting here in hopes that the company can see it and make a change, and for any future customers that may read this. I'm also writing this on behalf of my brother as it is in regards to his card/account with them, however I was still involved in the whole process and he doesn't see the need to waste time on a review. I honestly don't either, but being someone that has worked in Customer Service, online retail, and with small businesses for years... I find this level of service appalling, and feel obligated to do my part to inform others.My brother has a Credit Card with a $39 annual fee. He was a bit upset about the fee as it's his only card with a fee, and he gets absolutely nothing for it. I asked him if he could call in to get it removed, as this is often able to be done in a multitude of ways, but generally with a bank changing the type of card or simply waiving the fee. This is a card my brother rarely uses, has never been late on, carried a balance, or had any other issues with. Initially our plan was to call when the fee had been charged, but we did not have time as a family member had fallen ill and required constant care until their passing a few weeks ago. Now with some free time we decided to call in to resolve the fee. We first called in and spoke to a front-line agent who informed us that there was nothing that could be done in their system. We get a manger on the line and were told the exact same things. There was no way to reverse the fee, to cancel the fee, to credit my brothers account, or to switch him to a different card type that has no fee. No options. Their wording was "nothing available at this time, but their may be in the future," and "he does not meet the requirements to change account types."We asked them to clarify what requirements were unmet. The response was "I don't know." After about a 45 minute call of back and forth, the supervisor agreed that this situation was ridiculous, but apologized as there was nothing he could do. He offered to look into this issue further and see if he could get more information about the requirements and call us back later. We never got a call back. Our next call later that afternoon was met with the rep indicating that there were no notes about our interaction with the supervisor. Pressed for time, we decided to pause there.A few days later my brother called back in during a time when supervisors were apparently unavailable, but the representative said they would have someone call him first thing in the morning when a supervisor came in. He agreed. No call, even after a few days waiting.Today since we were already in the domain, we decided to swing into the Capital One Cafe for a moment to see if maybe someone there could assist. Apparently the Cafe is only able to provide ATM and online/phone services, but we were told we might be able to get some help at the nearest location... in Houston. The people at the Cafe were nice enough though, but their honest recommendation was to call the 800 number again and speak to a manager. So later in the afternoon, we do just that... for the 4th time. We spent the next hour with a manager hashing out the same stuff and are met with the same unwillingness to help us. Absolutely NOTHING can be done. My brother has excellent credit, yet is unworthy of switching to a different card-type. My brothers information was leaked in the recent Data Breach, yet even this is not worth $39 compensation. Nothing is. Absolutely nothing.If you made it this far, I hope you'll consider avoiding this company. They seem to have good people, but their policies are utterly bonkers. Many other banks would have addressed this issue without a second thought. As a small business consultant, I will be advising my clients to avoid Capital One. I hope the company is able to change in the future, but that seems unlikely...
Feedback:
Most useless location and after visiting I now need to find a real bank. They don’t offer any services except terrible coffee. What a joke!
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
