Client Reviews on BBVA Compass

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  • 39 Reviews

Most helpful positive review

0 people found the following review helpful

By Scott Hogan Jul 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Gustavo Voigt Oct 16, 2019

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Overall Feedback:

Please beware with this bank and believe all the negative reviews, this bank is a joke they closed my credit card without any notice, causing me financial problems. Besides the embarrassment of a transaction being declined , since they closed the account I've been making all my payments on time, until they started charging me interest on there closed credit card. I missed a payment because the frustration of being charged, and now im 60 point less on my credit score , I have over 10 credit cards from the most reputable banks on USA to the cheapest one and this has never happened to me before I honestly regret the day I accepted this credit card.I really hope someone find this review helpfull and think twice before starting doing bussiness with this thieves....

Overall Feedback:

I like how it says you're open and we drive here and you're closed thank you

Overall Feedback:

I got a car loan through Compass. When it was paid off they sent me the wrong title (called a "memorandum title" in Massachusetts that looks like the title but isn't). Now they claim they don't have the original title. I can't sell it without the title! Also MA law won't let me cancel my insurance until I prove that it's sold, which I can't do! So I'm stuck paying taxes and insurance on a car I can't sell, all because Compass doesn't know how to process a loan!!!!

Overall Feedback:

atm only accepts deposits,lol,went inside to withdrawal money and nobody in there and had to wait 4.5 minutes for employee to get off there phone to help me then took there sweet time on top of that

Overall Feedback:

Pretty much the most do-nothing bank I've ever been associated with. Living overseas, I have to rely on email to ask questions about my account and to get things corrected. I get replies to my emails about 50% of the time. End up having to call them, and then dealing with the dullest knife in the drawer. On my next visit to the US, I'm changing banks to one that at least allows a profile to contain an international phone number!

Overall Feedback:

I have the right to which teller I want to wait on me I am a regular customer the Manger is very rude and there was no sign up saying that she was closed he standing there running his mouth with the teller this is the bank on Airline in Houston Texas I am thinking about moving my bank account and my husband is thinking about the same thing

Overall Feedback:

DEPLORABLE SERVICE EVEN WHEN ONE IS FACED WITH FRAUD. i AM STILL ACTIVELY HOLDING FOR THE FRAUD DEPT TO ATTEND TO ME AND I'VE BEEN ON HOLD FOR 42 MIN SO FAR. INCREDIBLE!!!

Overall Feedback:

Had an auto loan and paid it off early, two weeks later still had not recieved the title, so I called this dump and apparently they mailed the title exactly two weeks to the day from paying off the loan. I get that they have two weeks to send the title, but really how hard is it to treat your customers with the same standards you expect of them? On a separate but also frustrating subject when attempting to get ahold of a rep to ask about the title I decided to use their "request a call" service, I have spent several hours of my life waiting for these dinguses to answer. After filling out the fields on my phone and hitting the "request" button, which was very sloppily over lapping the "cancel" button, I discovered it did very little to confirm the hitting of said button so I hit it several more times to see if it was an issue with my phone or maybe I was just anger spamming that pushy boi, anyway it worked everytime I hit the button, so yeah getting a lot of return calls, just a few features could really help the user experience. Oh and GIVE ME MY TITLE YA PUNKS!! Very bad service terrible awful do go somewhere else with your monies folks.

Overall Feedback:

Horrible!!! Stay away from them!!!BBVA sent my wife a credit card solicitation. They proposed an interest rate of up to 30.49%. As a result, we wrote BBVA and demanded that they remove her name from their mailing list and never contact us again. But, another solicitation came in this morning's mail.Horrible bank.NEVER do business with them.

Overall Feedback:

It’s my pleasure to provide this review to BBVA customer service Agent Edwin Morales located at Guatemala, after speaking to a rep before him for a while, which did not solve my problem decided to call back customer service and fortunately Mr. Morales took the call, within five minutes he resolved the issue quite efficiently and professionally,On a personal level his communication skills and consistency exceeded this call. Thank You Houston Texas.

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