Client Review on BBVA USA Bancshares, Inc

Feedback:

I got a car loan through Compass. When it was paid off they sent me the wrong title (called a "memorandum title" in Massachusetts that looks like the title but isn't). Now they claim they don't have the original title. I can't sell it without the title! Also MA law won't let me cancel my insurance until I prove that it's sold, which I can't do! So I'm stuck paying taxes and insurance on a car I can't sell, all because Compass doesn't know how to process a loan!!!!