Client Review on BBVA USA Bancshares, Inc

Feedback:

Had an auto loan and paid it off early, two weeks later still had not recieved the title, so I called this dump and apparently they mailed the title exactly two weeks to the day from paying off the loan. I get that they have two weeks to send the title, but really how hard is it to treat your customers with the same standards you expect of them? On a separate but also frustrating subject when attempting to get ahold of a rep to ask about the title I decided to use their "request a call" service, I have spent several hours of my life waiting for these dinguses to answer. After filling out the fields on my phone and hitting the "request" button, which was very sloppily over lapping the "cancel" button, I discovered it did very little to confirm the hitting of said button so I hit it several more times to see if it was an issue with my phone or maybe I was just anger spamming that pushy boi, anyway it worked everytime I hit the button, so yeah getting a lot of return calls, just a few features could really help the user experience. Oh and GIVE ME MY TITLE YA PUNKS!! Very bad service terrible awful do go somewhere else with your monies folks.