Client Review on Baylands Federal Credit Union

Feedback:

They made me feel very uncomfortable and embarrassed. One day i left there in tears. I was trying to get a loan for the first time. No one sat down and talked to me about the process. I had to keep going to bank to figure out what's was going on.i was not made to feel likes valued customer. I've been banking with BayLands for 5yrs or better. It was just terrible. Honestly I don't think I want to get anything through them because of this.8/8/2017A BayLands head manager reached out to me and made sure that my situation was heard and corrected. They apologized and worked hard to help me get the loan i needed. I have noticed that the customer service has continued to improve. I am very appreciative of them for helping me get what i needed to help me support my family as a single parent. thank you.