About - Baylands Federal Credit Union

Overall Feedback:

I have been a customer of Baylands for a little over 5 years. I must admit my first few interactions at Baylands (West Point) were very unpleasant. I applied for a small personal loan to pay off a few medical bills and was asked to bring in proof of the bills. I bank with another Credit Union and was phoned 3 days before and preapproved for a personal loan at well over (by thousands of dollars) the amount that I requested from Baylands. I was shocked that I had to drive home to locate the medical bill to show proof that the bills did in fact exist. Additionally, the rep who assisted tried to persuade me to have them pay the bill directly to the debtor versus giving me the finds to pay on my own. The impression was that I" dont trust you to pay the bill so I'll do it for you"!The loan was repaid well before the due date in full!!Fast forward 2 years later...the service has improved 10 fold! I visited this branch yesterday and the teller at the counter recognized me by face and name and greeted me accordingly! She was patient and responsive to my needs. I have contemplated closing my account and keeping my banking affairs with the other credit unions, who hold my car finance and mortgage anoung other banking needs. However, after this interaction; I will continue my banking relationship with them!Kudos to the teller (wish I knew her name) for providing excellent customer service!