Client Reviews on Andrews Federal Credit Union

    • 2.7
  • 27 Reviews

Most helpful positive review

0 people found the following review helpful

By Sharon Brooks Oct 02, 2019

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Most helpful critical review

0 people found the following review helpful

By leo Huntley Oct 16, 2019

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Overall Feedback:

Conspiracy among Management handling accounts and missing funds of tha customer account. Revolving solutions through the advocacy Department involving the same group of workers causing the unauthorized misuse of account funding. This situation is not acceptable and the behavior of the employees is obnoxious.

Overall Feedback:

I have my mortgage through this bank. Forget about ever talking with them on the phone. No one answers. You are on hold for 30-60 minutes. You email them. No one gets back with you. Just horrible communication. Very frustrating.

Overall Feedback:

Called customer service a few weeks ago b/c the due date on my auto loan was incorrect. The form that they emailed me wouldn't open so I went to this location to sign in person. First, I sat for 2 hours until I asked for help, then the guy who finally helped me made me sign a paper copy and said he would send it to the loan department. I called in today b/c it still hasn't been changed and I get told that there is nothing on file for my request to change the date....such an inconvenience.

Overall Feedback:

For three days I've been trying to figure out why my account is not allowing me to pay my bills like I've been for years. No one can tell me nothing and I'm becoming sad, frustrated and angry!!!!!! Totally unsatisfied!!!!

Overall Feedback:

Fast, friendly and efficient staff. My favorite branch.

Overall Feedback:

I'm not sure about all the negative reviews this place has received, but my experience in getting my Tesla financed has been incredible from start to finish.After getting some bids from other CUs, and all had competitively similar rates. However, the loan specialist that I worked with, Yasmine has been amazing. The other credit unions, after gathering my information and giving me a pre-approval simply stopped following up with me afterwards. Yasmine has the only one that followed up, asked questions, kept me in the loop on everything that was going on in the backend and I was extremely impressed on how responsive she was on every step of the process. She went above and beyond in making my experience of Andrews the best as possible.I will definitely work with Andrews, or specifically Yasmine again on my next auto purchase!

Overall Feedback:

I called the mortgage department to ask about a general loan question . The 1st representative didn't understand the question I was asking, then she transferred me to the manager . The lady still didn't understand my question some reason they thought I needed some type of permission even to ask general questions . Then became upset when I gave her an attitude after she gave me one then had the audacity to hang up on me with no warning , this is so unprofessional and rude overall. I called back just to tell her that then I hang up on her. This is miserable that your employees make customers feel like this. I will make sure everyone I know does not go to you Andrews Federal Credit Union.

Overall Feedback:

These five stars are for AUNDREA! (Hope I spelled her name right.) she works in the call center and she helped me sooooo much the other day when I was purchasing a car with the loan I had been pre-approved for! The loan department was gone for the day and I worried I wouldn’t be able to get my car that day. But aundrea handled it like a pro! She talked to me and the manager at the car dealership and got everything sorted out! She was amazing, kind and patient!

Overall Feedback:

I have used credit unions before we just opened an account with Andrews in the only way to describe them so far is 100% completely incompetent they have no business being a financial institution and they should be shut down by the federal government for criminal stupidity

Overall Feedback:

I've been with this credit union for almost 10+ years and lately they have been screwing up. Power outage in Springfield wiped out the WHOLE system for a good few hours, today phone lines are down. I use nothing but mobile deposit and ATM deposit, didn't have no problems but I've noticed a change happened over the last week or two and it's affecting mobile deposit. I deposited money Thursday apparently your system says Friday,problem 1 wwiththis situation and then I deposited money on a whole different day Sunday. I understand the hold policy of $200,cool and that Monday was Veterans day. The balance may not be released, got it! It is Tuesday, one check is still sitting in submitted status and I have to wait for THURSDAY for my balance to clear!! The staff is nice but the manager, he didn't even come out he kept sending others to talk for him. So, according to them he can not release my hold, that is a lie, been with the company for 10 plus years remember and then you can magically can release one balance but not the other. I am feeling like some laziness is happening. Now I have to figure out my bills and make sure I don't receive a late fee and to get to work. I think it's time for me to move on to a different credit union, I don't like these stressful and complicated changes this company is going through. And as for the management, they don't show much care.I believe It was the same manager a two weeks ago, we wanted to talk to about a simple and what most businesses do. Just last week my mother and I just wanted to tell him about when their receptionist walks away to put up a sign that says," Will return Shortly, if you are here for a teller please proceed inside". Because theres been plenty of times they have walked away to use the restroom, make copies, etc. and people just standing there. Just like today once again when I walked in.The security guard doesn't know anything. We told a few employees and even the receptionist once she did finally return, but they all made it seem to be difficult to type up a sign, slide it in a clear display and posting it whenever they leave, we heard so many reasonings(excuses) on why it's hard to type it up and print it on paper. And I just saw they recieved 2018 BBB award...... well do better and prove that you all deserve this because today and this past week you haven't. The management definitely doesn't give that 2018 BBB award winning customer service feeling or environment. Very irritated and frustrated customer.

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