Client Review on Andrews Federal Credit Union

Feedback:

I've been with this credit union for almost 10+ years and lately they have been screwing up. Power outage in Springfield wiped out the WHOLE system for a good few hours, today phone lines are down. I use nothing but mobile deposit and ATM deposit, didn't have no problems but I've noticed a change happened over the last week or two and it's affecting mobile deposit. I deposited money Thursday apparently your system says Friday,problem 1 wwiththis situation and then I deposited money on a whole different day Sunday. I understand the hold policy of $200,cool and that Monday was Veterans day. The balance may not be released, got it! It is Tuesday, one check is still sitting in submitted status and I have to wait for THURSDAY for my balance to clear!! The staff is nice but the manager, he didn't even come out he kept sending others to talk for him. So, according to them he can not release my hold, that is a lie, been with the company for 10 plus years remember and then you can magically can release one balance but not the other. I am feeling like some laziness is happening. Now I have to figure out my bills and make sure I don't receive a late fee and to get to work. I think it's time for me to move on to a different credit union, I don't like these stressful and complicated changes this company is going through. And as for the management, they don't show much care.I believe It was the same manager a two weeks ago, we wanted to talk to about a simple and what most businesses do. Just last week my mother and I just wanted to tell him about when their receptionist walks away to put up a sign that says," Will return Shortly, if you are here for a teller please proceed inside". Because theres been plenty of times they have walked away to use the restroom, make copies, etc. and people just standing there. Just like today once again when I walked in.The security guard doesn't know anything. We told a few employees and even the receptionist once she did finally return, but they all made it seem to be difficult to type up a sign, slide it in a clear display and posting it whenever they leave, we heard so many reasonings(excuses) on why it's hard to type it up and print it on paper. And I just saw they recieved 2018 BBB award...... well do better and prove that you all deserve this because today and this past week you haven't. The management definitely doesn't give that 2018 BBB award winning customer service feeling or environment. Very irritated and frustrated customer.