AAA Newburyport
Client Reviews on AAA Newburyport
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Very nice helpful staff
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Whoever is there apparently cant be bothered to answer the phone. Called more than once, tried more than one extension. Eventually got an operator who dialed the location direct. If there is only one agent there with a customer, you answer the phone and say something, not ignore completely as the phone rings for over 5 minutes, then again... then again... then again. I tried over the span of 20 minutes. Not acceptable. Conversely, getting out of work at 1pm on a Saturday doesn't mean you ignore a call at noon. I see another user named Nancy had the same problem at the same time (noon) on the same day of the week. I will go to another less conveniently located branch, as I am happy with the company itself. AAA should get someone who is competent with customer service and/or isn't lazy at this one.For reference, it is now 12:20p on August 4th, 2018.
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Came in at 12pm to replace a lost license and was told that they didn't have enough time to process this even though they close at 1pm and I had all the documents ready. I was told to just drive carefully?!?!?! After being a AAA member for many many years, I was extremely disappointed in their lack of service.
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Waited 8 hours for a tow today. Have given up. . After 45 min wait to reach someone I was told they were real busy and didn't know when they would get there. Well it is cold, dark and 7:30 at night.What kind of a company doesn't have the staff needed to man the phones or help their customers. Made no difference that this was for a senior citizen in poor health stuck in a parking lot. Poor, poor service.
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Excellent experience renewing my driver's license. To the AAA genius, who enabled the DMV services, brilliant. Well worth the every cent of the membership
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I was there to renew my license and couldn't be more pleased. The woman who helped me was very efficient and I was in and out quickly. I would certainly come back to your facility. Thank you
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Quick efficient service combined with easy parking What could be better?
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Never any lines and super friendly service. Can't say enough about the rep who helped me renew my very confusing membership! Katelyn H from the Newburyport branch seriously deserves a raise. She was AWESOME!
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Busy, but way better than going to the RMV
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Its 9:02 and they are not open, but workers are in there. What happened to the good old days when stores opened on time?
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