Client Review on First National Financial LP

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No words to describe the service. If I could give it a ZERO/or MINUS I would. Do not setup Mortgage with this institution!!! They do not know what they are doing.I wish I was smarter and read these reviews before I initiated a mortgage agreement. Trusting my mortgage broker to provide good advice on institution choice/renewal rate, I did not look elsewhere. Our financial standing was in perfect order (being the perfect customer as my old bank stated) and our term was ending. The whole debacle started last December when we locked in for 3 months. The agreement was signed between us and this bank sometime in January, promising to offer us the rate starting March 8th, with the rate of 2.99%. The date came around and passed. I asked my broker what is the update? She states to wait, everything should be in order. Close to a month passes and I tell my broker that I still haven’t heard a word. She calls in and finds out that my agreement was CANCELLED. I wanted to blow up, after all the effort, and the loss. I asked them for an explanation, but they gave my broker “elementary” excuses. What kind of “amateur” institution is this:1. Cancel your agreement without notice or explanation after everything is signed and agreed upon. Any professional business would have the professional due diligence of notifying the customer before they do it. Funny enough in their agreement they even ask a client to provide written notice if they are to cancel within 30 days.2. I asked my broker to deal with a more knowledgeable representative after the fact, but they couldn’t fix their mistake. They come back and offered a new deal a bit higher rate and stated that I would need to pay other legal fees with them. 3. In the past 3 months they searched me inside and out for different documents, employment, income, Equifax, referral letters, current bank mortgage agreement (RBC) on multiple occasions.So therefore I dedicated my commitment and effort to them for 4 months, only to find out that I need to search for a new bank or renew with my own, now when the interest rate is much higher. So if you are reading this, and previous reviews you should see that you need to stay away. To think that I was going to pay them almost 40,000$ on a platter just to service for mortgage for 5 years. What a joke!Petty Professionalism