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About - 1ST National Financial
Stephen Smith, President
Stephen Smith, CEO100 University Ave | Toronto, Ontario, M5J 1V6
First National is Canadas largest non-bank lender, offering both commercial and residential mortgage solutions.
Through a combination of our innovative mortgage solutions, Merlin our industry-leading mortgage approval and tracking system and the experts we have on our team, First National has earned the trust of mortgage brokers, commercial clients and residential customers.
These strong relationships are thanks to an unwavering commitment to delivering excellent service a commitment shared by senior management and every member of the First National team.
1ST National Financial Reviews
0 helpful votes
Do not do business with this company! They are extremely unprofessional and totalitarian to deal with. After having the same mortgage with them for over 15 years, they leave a voicemail, out of the blue, one day last month and demand proof of insurance. This is the first time that they've requested updated insurance docs or at least, the first I've heard about it. Although I was swamped at work, I contacted my insurance broker right away and asked for the proper form to send onto the mortgage lender for proof of insurance. I turned their request around within a day. They even sent an e-mail confirming they've received it. Next week I get a letter advising me that FN is going to withdraw $150 for insurance they've added to my property and then an additional $40 every month thereafter for admin fees. I called and ask what the heck that's about...since I've already provided proof of insurance. The rep on the phone assures me that it was a mistake as the docs proving i have insurance have been filed and not to worry. Then two weeks later they withdraw almost $200 from my account without my authorization. I call to balk about the unlawful withdrawal and sent docs in weeks earlier. They could not even explain why they took the withdrawal as they did not have a record of it and informed me that if I wanted the money back, I would need provide banking records showing the withdrawal, a running tally of my banking balance, details of overdraft protection, yada, yada, yada. So, basically they have no record of the money they unlawfully took from my bank account and are going to make me jump through hoops to get it back. Nice way to treat a customer after 15 years. It should not even be legal to ask for somebody's banking records. I told them that my running bank balance was NONE OF THEIR BUSINESS! Suffice it to say, once my mortgage term ends with this hack institution, I will no longer be doing business with them. Of course, I've been advised by them that switching mortgage lenders is going to cost me $300 for more nonsense admin fees. That's $100 more than the going rate. I informed them that I charge admin fees of $100 for unlawful withdrawals from my account. Do you think I’ll ever get payment from them for that? Ha! So take my advice, and don't do business with this terrible company.
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