Client Review on First National Financial LP

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***UPDATE***After receiving a message from the customer care department, I sent an email to follow up on my concerns and experience. I received a call and the lady I spoke with was lovely and gave me some hope for the company. She helped me get what was needed and said they will be following up with the original Rep I spoke with. ***********************I will never work with them again for residential or commercial. Everything is fine until you need something. No customer service in the customer service department. A for letter word comes to mind to describe the lady I spoke with. $75 for a reprint of each statement?! I can't access my old account online because they closed it the second I sold my home and paid it off so I'm screwed paying the $75...sorry $225 because I need three years. And they don't save you any money if you just have it emailed. It will take them 10 minutes to find and print all three and send in an email. I'd pay $75 for all three but $75 each is purely a cash grab. Absolute rip off.I'll find another mortgage company for my next home and commercial purchases.