Client Review on Zions Bank West Jordan/78th South

Feedback:

We had a mistake happen on our account and were told by customer service over the phone that we needed to visit a branch. The teller at this location couldn't do what needed to be done, so she had us speak with the branch manager. I couldn't believe the way the branch manager talked to me. She immediately became defensive and started belittling me and telling me that I didn't know how to bank. The way she spoke to me was as if we had tried to commit fraud with our own money. The reality is that there was a miscommunication between us and the original branch when we opened our account. Customer service assured us that they would be happy to help us get the issue fixed at a branch location. The teller proceeded to tell us that they get customers all the time who come in because customer service told them to visit a branch and that the branch can't help them either. I don't recommend going to this location if needed, there are plenty of other branches that are wonderful and helpful.