Client Review on Zions Bank Lehi

Feedback:

The only reason I stay is because it’s close. I took my daughter to open her first checking account. She had her learners permit and I had her original birth certificate plus all of my official ID like my drivers license and Zion’s Bank debit card. They told me that wasn’t enough and my daughter would have to have 2 forms of picture ID...apparently a high school student ID card is more believable than an original birth certificate and her mother sitting right next to her! So we drove home to get her student ID. Upon our return the overly confident guy tells me, “Oh, we need her social security number as well. Do you happen to have that?” To say I was frustrated doesn’t begin to explain how I was feeling. We were now out of time and I had to just set up my account for a direct deposit for my daughters new job. When I called customer service all the lady could tell me was that it was the Patriot Act that is causing my daughter to have to have 2 forms of picture ID and that I couldn’t vouch for my own daughter even though I had proper ID AND had several accounts at Zion’s Bank. She also told me I had to stop thinking like an honest person in order to understand where they’re coming from. SERIOUSLY???? Their customer service has just gone down hill over the last few years and it is SO disappointing.