Zions Bank Lehi
Client Reviews on Zions Bank Lehi
Feedback:
I have to come to this bank for work purposes and I am so glad I do not bank here, they are extremely rude and treat you like your dumb on many occasions this has happened and there's even a time when 20$ went missing after exchanging money and look turns out they had it I mean come on you work at a bank you d think they'd be able to count money I'm sorry but I suggest not coming to this bank if you bank with them
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You get what you'd expect from a "bank" here. Fees for days! Go to a credit union where you won't be charged banking.
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The only reason I stay is because it’s close. I took my daughter to open her first checking account. She had her learners permit and I had her original birth certificate plus all of my official ID like my drivers license and Zion’s Bank debit card. They told me that wasn’t enough and my daughter would have to have 2 forms of picture ID...apparently a high school student ID card is more believable than an original birth certificate and her mother sitting right next to her! So we drove home to get her student ID. Upon our return the overly confident guy tells me, “Oh, we need her social security number as well. Do you happen to have that?” To say I was frustrated doesn’t begin to explain how I was feeling. We were now out of time and I had to just set up my account for a direct deposit for my daughters new job. When I called customer service all the lady could tell me was that it was the Patriot Act that is causing my daughter to have to have 2 forms of picture ID and that I couldn’t vouch for my own daughter even though I had proper ID AND had several accounts at Zion’s Bank. She also told me I had to stop thinking like an honest person in order to understand where they’re coming from. SERIOUSLY???? Their customer service has just gone down hill over the last few years and it is SO disappointing.
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Bad customer service
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Updated review:Despite my previous review, I keep going to this location because it’s close to my office. They have improved recently. Not enough to go from 1 to 5 stars, but it seems they’ve started to get their act together. The last 2 times I’ve been in the service was good and they’ve cleaned things up. Thanks for making improvements. Previous one star review:I hate leaving negative reviews and absolutely love Zion’s Bank, but this branch is terrible. This branch is a mess every time I go in. They are slow and can’t seem to keep employees very long. Every time I get a new “teller in training.” I wouldn’t mind it if the service was good, but it’s not. Please close this branch or rebuild a new one in Lehi.
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DO NOT bank with Zions. They DO NOT care about their customers.
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This place is a complete joke. Waited over 30 minutes with no help and 0 apology from the teenager working there. Ended up jumping on the ATM and got everything I needed in less than 2 mins. Makes me want to go back to Wellsfargo asap!
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I was working with Todd Nelson, the manager, and he was able to help me out right away. Even though I could tell he had a lot going on he addressed my situation and I was on my way.
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Wonderful branch, sometimes busy.
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Every month I go there to pay my mortgage and every time I need to use the cash advance machine since I don’t bank with zions because their reputation is not the best.Any way every time the machine is broken so I have to go to a different location. Can you believe that, please get it right don’t ve inconsiderate people loose money because incompetent service or lake of real customer service, thank goodness I don’t bank with zions bank
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