Zions Bank Holladay
Client Reviews on Zions Bank Holladay
Feedback:
Crappy location or crappy company all together. I went in to this branch to have a check cashed & to then have them issue a Cashier’s check for me. I didn’t have a personal account their, but my company does have a business account there. ( I showed the tellers my Zions Bank Visa) They then went back & forth amongst each other for about 5 minutes all to come back & tell me they couldn’t help me. Seems like a simple task to cash a check & cut a Cashier’s check back, but apparently it is complicated. I won’t return here again, a waste of time, they didn’t even offer to charge me a fee for the Cashier’s check. Super frustrating & a waste of my time.
Feedback:
I visit this location frequently and have always had good experiences. Everyone there is friendly and willing to help.
Feedback:
I needed a cashier's check and came here to get one because it is so close to my house. I waited in line so long that everyone behind me gave up and left (the branch manager and a banker were both available and did not come and help, by the way). When it was finally my turn, the teller did not acknowledge the wait or apologize for it. When I told her I needed a cashier's check, she said you're only able to get one if you have a membership there. And again, no apology, and no suggestions for other solutions ("_____ down the street does money orders; we can open an account for you and get you temporary checks asap; etc etc). Why only offer cashier checks to members? That is so pointless. That is not a service that should require an account. Yeah, I'm not a member- so charge me a fee for it. Make some money. Then I get what I came for and you make a profit off me. It's not smart to turn away business like that. Also while I was waiting in line, I overheard the customer in the drive through say that she needed to make a withdrawal. The teller said "I'm going to send you a withdrawal form. You filled out a deposit form." Are you kidding me? Is this 1980? I have accounts at 3 different banks and none of them even have deposit slips available. You TELL them what you need, and they enter the transaction into a COMPUTER. There is no need for a piece of paper. This place is a joke.Some of your policies are unnecessary and outdated, Zions Bank. Get with the times or you're gonna get left behind. And your customer service needs a lot of work. Thanks for wasting my time today.
Feedback:
Incredible how some managers are really not qualified for their position. I have never had any issue at Zions bank in Lehi, Riverton and Draper location with dealing my double name (SSN and ID). Here it is taking a long time because they are not prepared to do their job. The manager here is HORRIBLE!!!!
Feedback:
I haven’t had good experiences at this place since Waruni left. She was so helpful, courteous, and willing to go above and beyond to make things work for me. Every time I go in here, I feel like Trevor is out to get me. He does everyone he can to question my validity, and never talks to me like he values what I have to say. Ilene is the definition of worthless. She, just like Trevor never has the willingness to work with me. Working with her is counter productive. The branch manager just sits in his office all day and eats potatoe chips and philly cheese steak sandwiches. This guy seriously doesn’t do anything. If there is a back up in the que, he won’t step in and be a teller. If I need help with a personal banking issue, he won’t sit behind the computer and work with me. Because Ilene decided to take a 2 hour lunch. Today, I was in the front of the line, and I was told that they couldn’t help me for 20 minutes because there were so many other people in the store that would get upset. I was FLOORED. why is it that those people are important, but I am not. And I am the one that has been waiting in line? By the way this was the 3rd time we had come in to get this taken care of and we were turned away. There is no sense of customer service at this branch, and I will never be returning. They lost a customer. I will drive to Murray to see Waruni, or to Millcreek to see Sharif. I hate this branch. It sucks.
Feedback:
Ilene Assisted me with a safety deposit box and made the experience a great one!
Feedback:
Terrible customer service. I always have to wait excessively long whether I am in the drive thru or lobby. Simple transactions seem to baffle them.
Feedback:
This branch consistently offers the worst customer service of any bank branch I have visited, I have been a Zions bank customer for over 20 yrs and this branch stands out as the worst one and unfortunately it's the one closest to my house. There is nearly always an issue w/any translation made there. The account cant be located,.etc, etc. and it's never their fault.
Feedback:
My wife and I bank at Zions First National Bank and they have the best checking accounts.
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