Zions Bank Cedar City/Downtown
Client Reviews on Zions Bank Cedar City/Downtown
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We are new to the area and received great service for our construction loan and signed up for checking and savings accounts to get extra discount on our loan. Everyone we have been in contact with has been very helpful and professional.
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Zion's Bank is a bank you should use if you want inexperienced staff, rude tellers, high fees on things that should be free (statement prints) and a bad experience each time you call or walk in. In order for you to be able to login to the mobile app, you have to call an 800 number and have them add your device to your account. Only 1 device per account, so if you have more people that you want to have access (employees, wife, etc..) they're not able. If you get a new phone, good luck getting them to detach your old phone and attach your new phone. Took me 3 weeks for someone to be able to get my new phone attached. This bank sucks! They need to fire higher-ups and start fresh. It's the only thing that will turn this bank around. I wish I could give a 0 star review.
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Very bad experience. Liz is a personal banker but not a personable banker. She was very rude when I first arrived and didn't even acknowledge that I was there. When she did notice me after I asked if there was a personal banker she just rudely asked, "What do you need?" instead of "How can I help you?" and then the rest of the time she tried helping me out as if she hated her job.
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I have had nothing but positive experiences with this branch!
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Failing Bank. They are going out of business. They closed the other branch in cedar while other banks are opening new locations. Now they shut down all branches on Saturday while every other bank is open on Saturday. Get your money out while you can.
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This bank is terrible! We have had nothing but problems with them. Everything from them making money disappear from our account, to little things like checks and new cards being impossible to get or taking months. I had to order my husband a new debit card 4 times before one showed up and it took months. I was already going to switch to a different bank when my husband got a job out of state and we had to move. I called to close our account and they wont let me close it. I have to go into The Branch I Opened The Account at and close it in person. My other option, after explaining that its impossible for me to go in person 5 different times is to go pay to have a letter written and notarized. I have to included some unknown form of proof our cards have been destroyed as well. I'll have to send the letter so I get a signature on delivery because you know they will claim it never showed up and if I don't pester them daily about it they wont close the account they will just leave it open. I've used a few different banks in my life and not once did I need to do anything more then provide the appropriate information over the phone and maybe confirm by email to close the account.
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There are a few tellers there that are competent, but the high majority are not. The past few months I have had nothing but rude service. Very disappointed in their customer service skills.
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Quick and easy every time
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ATM is a joke
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