Client Review on WESTconsin Credit Union

Feedback:

I needed a checking account for a non profit group I was heading. My bank couldn't offer it free so I was referred here from the org. I figured since it wasn't going to be my primary banking and only using it when needed. I have set up multiple accounts from several different banks. I have no issues with the way the place operates per say, but here are some of the reasons I give it one start.-never once have I ever been able to call and talk to a person without waiting 20 mins or more on hold or waiting several hours for a call back. I feel this is acceptable at certain times, but this has been every time I have contacted them.-online banking has never been able to be set up- I found out later it was because the rep who set up the account punched in some numbers wrong so when I always tried to use what I had it never worked-I don't know if it's computers or the people, but simple deposits take an exceptionally long time. Drive through isn't too bad, but there have been times where I wondered what they were doing....-I don't feel the employees are trained well in observation. I was waiting in line and twice while I was in line other customers walked right in front of me and they serviced them. I said something and they told me they just help whoever gets up to the counter.....If these things don't bother you than I think you will be good, but for me it's not a place I would recommend to friends......