Wescom Credit Union
Client Reviews on Wescom Credit Union
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It would be nice if some one would answer the phone
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Excellent bank.
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A part of scam unrealistic to me I'm sorry
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If you want to listen to elevator music for 30 minutes to talk to a human, this is the place to call.
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ATM ONLY REVIEW: I'm not a member of Wescom, but I am in another credit union. I tried to use the ATM at this location. It's a nice well lit area at back of building next to the parking structure, away from the street. There's a pleasant step fountain nearby. The ATM is a little funky. Instead of sliding your card in along the long axis, you slide it in along the short axis, so that the words are facing you.Unfortunately after entering my PIN, selecting withdraw, the account, and the amount, the ATM finally tells me that there would be a $3 use fee. I've never been warned of nor charged a use fee from another co-op network ATM. I cancelled the transaction.That's pretty lame.
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I've been a wescom credit union customer since 2001, and I never had a problem with them. They always been so helpful with whatever problem I have. Thanks
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Great customer service and they were really helpful today
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Great place for banking needs.
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This is my "home" branch of Wescom. It's where I opened my account, and where I do the majority of my in-person banking. Overall, I'm very pleased with Wescom, and find this branch, in particular, convenient, pleasing, and nicer than the rest. The only issues I've had with Wescom are related to customer service over-the-phone (it seems like Wescom service agents are perpetually overextended, resulting in long wait times) and online chat (the agents are more readily accessible than over the phone, but they often don't have the authorization to conduct more involved services, meaning I end up having to call and wait anyway). Over the course all of my face-to-face interactions with Wescom staff (most of them occurring at this branch), I've found Wescom employees to be consistently and exceedingly helpful, professional, and polite. After having visited several other Wescom branches over the years, I can unequivocally say that the Pasadena branch is superior to the rest in ways both practical (super easy parking, short waiting times, number of on-duty tellers) and abstract (a hushed atmosphere, plenty of space/open design plan, the calming sound of trickling water when entering and exiting). This branch and its staff make a typically mundane task just about as pleasant as it can be.
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Friday I called Wescom branch at around 2:30 pm I waited 1hour 13 minutes and 37 seconds before i finally hung up. I truely believed the credit union would of closed before my call was answered. Not good for a new member.
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