Watercraft Sales
Client Reviews on Watercraft Sales
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Great customer service.
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Very displeased with the service. If you’re renting please make sure you video record the vehicle before you drive off the premises as well as when you drop it off. We rented the snowmobile for one day and returned it early Sunday morning. To our surprise, not one employee was on the premises. We were instructed to leave the snowmobile unattended by the employee over the phone. Finally, they inspected the vehicle 24hrs after we dropped it off. We received a phone call telling us that the snowmobile was damaged. We are careful drivers and didn’t have an accident while the snowmobile was in our care. However, Noah told us she reviewed the camera footage and no one hit the snowmobile while unattended. Unfortunately, for us we had no proof that someone hit the vehicle while unattended nor did we had proof that the vehicle was undamaged upon arrival. So we had to take Noah’s “word” that it was our fault which resulted in a healthy fee. A pricey lesson learned. For future reference, please make sure you go over the vehicle with the customer the same day and time they drop off the vehicle. This will ensure they are aware of any damages before leaving the premises.
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Our family purchased our first boat in 1979 from Watercraft. We have purchased other boats over years, because of their customer service and fair pricing. In the fall of 2017, we ordered a 2018 Nautique. We can't wait for the summer 2018!! Great and honest people at Watercraft.
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Fantastic company to do business with.
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I purchased a used recent model wakeboard boat from Watercraft Sales from out of state. As most know, buying an expensive used boat from pictures is very difficult as pictures don't show blemishes. Ryan had great communication and provided me the details and pictures I needed in order to make the trip and feel confident I knew the condition of the boat. When I arrived, there were no surprises and smooth transaction.
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We rented a pontoon for a week. Beautiful boat that worked great. We appreciated having the depth finder as a feature as it helped guide us through some of the narrows between the chain of lakes. They spent the time explaining the features of the boat. It took a little longer but appreciated the overview. The prices are a bit higher but it is worth it for the quality of the boat.
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experienced mechanical
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Had a great experience buying a new Nautique from these folks. I'm not easy to deal with. I ask a lot of questions and have high expectations. I want things my way. And to make things worse I research and study various aspects of most new acquisitions, oftentimes changing various things. There is no possible way that our salesman (also WS president) Ryan was not frustrated while working with me. I tortured him for 2.5 months before taking delivery of our boat. We had long conversations about prop pitch, the benefits of a tower down versus a tower up cover (100% tower down!), trailer wheels, the different bimini options, lit cup holders, speaker options, blah blah blah. And then when we finally pulled the trigger and made the purchase we wanted immediate delivery. Ryan put up with all of this. He answered my calls rather than sending them to voicemail. Furthermore he probably called me as often as I called him. And this didn't stop after he made the sale. Regarding this particular sale I also worked with Nora in Parts who was also exceptional. The boating season is short and I wanted spares on hand. She questioned their technicians to build a list of critical parts. On one occasion I needed parts shipped - she took the time to package in such a way to reduce shipping costs. What it boils down to is that I would highly recommend Watercraft Sales. The Lamons run their business with a high level of integrity. We remain very happy with our purchase and our dealings with Ryan, Nora, and others at WS and would not hesitate to work with them again.
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My wife and I just purchased a new boat from Watercraft Sales and their team continues to reach out to our needs. Very thorough in all they do. Thanks to Ryan, Paul, Mike, and Mark for taking the time for us! We love our new boat and would never buy anywhere else.
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Dropped off our Nautique v-drive with some pretty serious damage to the prop, rudder/rudder port, and gelcoat. Everyone was friendly and helpful throughout the process. Katie helped work with our insurance company and gave us regular updates on progress, the repairs look great, and we were able to get the boat back in the water faster than we'd hoped. A very positive experience.
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