Client Review on Walter Bauman Jewelers

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DON’T GO HERE! These guys are the epitome of incompetent. It’s a shame as well because they decent merchandise. However, so does several other places that are definitely more worthwhile going to, which I strongly urge you to consider before ever thinking of going here.Never have I met people so incompetent, so transactional, so fixated on the sale opposed to the customer service experience. I am actually disgusted with their level of service, lack of integrity, and their handling of my recent situation with them.Story: I purchased an expensive Movado watch in 2014 from the mall. A small piece of the buckle part of the watch strap broke. So I took it here to get fixed because WB sponsors Movado. Opposed to replacing that small part, they “insisted” on replacing the entire band, which they made me pay for. However, the manufacturer of the watch stated they’re supposed to replace it for free because I owned the watch for over 2 years. So they deliberately lied to me to get a sale. Which is just a classless, disgusting tactic, and they should be ashamed of themselves. The worst part was THEY PUT ON THE COMPLETE WRONG COLOR STRAP ON IT. Now the watch itself appears more dull! So not only are they dishonest and not helpful, they’re also dumb as well! Thank God I wasn’t there to witness this (my father was the one who picked it up) or the scenes would have been flat out bad. I don’t know if I’m more mad at them, or myself for initially listening to them. Either way, PLEASE.. JUST … NEVER… GO .. THERE!!