Client Review on Smithers Co
Feedback:
This store is suppose to take care of warranties for Sears. I had taken a lawn mower into the store to be repaired for a broken self propeller. I gave the customer service lady my secondary phone number on my Sears account. Sears was unable to find the information on my warranty. I called the store three weeks after leaving my mower for repairs to find out what was going on and the owner stated Sears could not find my information. He stated that I needed to send my information through email to Sears and they would get in touch with them (Smiithers). After 4 weeks I call back to Smithers and they stated that Sears could not find my warranty and I would need to bring proof. I went to the Sears store to ask them to retrieve my information and they were able to find the warranty. I took the warranty to Smithers and they stated I needed to email to Sears. I emailed the warranty to Sears and never herd back from anyone. 8 weeks had gone by so I called Smithers again they assured me that my lawn mower would be complete the following week. However I never received a phone call. 9 weeks I called back the owner got on the phone I asked him what kind of business neglects to call people the way they do. The owner stated it was not his responsibility but Sears to call me. And from that point I knew that this was not a company I should do business with. Message to Mr. Smithers, just to show good moral and business conduct it should have been your duty to call and give me an update on my mower that you had in your possession for 3 months, I don't care what the excuse was. Please consider calling your customers that choose to still utilize your services if there will be a delay from your stated time frame. Sears decided to trash the mower, do to the wait I experienced and gave me a new one.
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