Client Review on VyStar Financial Group, LLC

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This is, unfortunately, a complaint.I just started banking with Vystar. I've heard both good & bad things about the service, but out of denial, I (now regretfully) decided to give Vystar a chance. I looked at the walls of the Palm Coast branch and saw statements like, "People for people" and "Respect", "Integrity" & "Loyalty". I was hypnotized by the messages that they were sending. I was about to discover that it all just a marketing technique. Forgive me if that's not what you guys are doing. I kindly suggest that the employees have little reminders of what customers see throughout the establishment.The service was a complete disappointment. My first ever deposit was a very damaging experience with one of the tellers of the Vystar Palm Coast Branch, Jules.As I waited in the teller's line (inside) for about 10 minutes (not too bad) I was greeted with a very dry, "Hello" from Jules. It seemed odd to me because she was just cheerfully speaking with two other women. I forgot to grab a deposit slip (being in a rush) and did so after she announced it in a raucous tone. I followed instructions, and overheard that the woman in line after me had the same mistake. I completed the form and was kept waiting. I did have a question. Giving it another go, I let Jules know I had a question. She said "Okay."I walked up to Tellers window (Brittany's window) thinking "Okay" meant, "Okay, I can help you." Brittany (The other teller) had her head down.Now, I only mentioned Brittany's Window because Jules very firmly told me that she was working at her particular window ONLY when I asked why she called for the next customer (with a smile on her face.) Brittany was ignoring me. She looked busy, but could've intervened.Mind you, I'm waiting at an open teller's window for 5 minutes while she handled another customer. (So, I was skipped twice and no one working there seemed to care. When I spoke up, I was firmly told I couldn't be helped because she only works at THAT window.)Jules, I was being polite and waiting for you to come to that window, or to call me up when you were ready. Only reason I stepped up is because you said "okay" which implied you're free to help.You could've taken a step to your left and addressed the concern, but instead you called the next customer, which seems very neglectful. Especially to a customer who just wants professional service.Right about now, I'm shocked. For lack of stronger words- I was disappointed and very discouraged. I asked to speak to the Branch Manager. I was told it was Jeremy. After kindly suggesting to him that the Tellers should work on their communication to customers, he guided me away from the Teller's area & asked me what my question was.I told him, Jeremy helped me with my deposit fairly quickly. I was saddened by his response when I shared the quiet, but bruising ordeal to him. I was prompt and kept things quiet to not bring too much scrutiny right then and there. I thought I was speaking to someone with authority who could at least help me understand why customers have to wait in line so long for a deposit, especially after being told so rudely to fill out a deposit slip, or maybe answers as to why I was greeted in a stale manner. Or maybe why I had to walk away into a more private area to get a deposit done. But no. And I quote, "I'm not sure what happened, but here is your change. Got that done for you..." After letting me get a few words in he said, "Sorry about that. Have a good day." I couldn't understand how I spent 30-60 seconds summarizing what happened and he STILL didn't know what happened. It seemed passive and like he rather be doing other things. If I could put NO STARS, I would. Cause it was simply- terrible. CAUTION! If they're having a bad day, you may just be their punching bag.Oh, and they take the word "Teamwork" to new levels.If one of them treat you poorly, it's a ripple effect. They play "follow the leader" very well.I made such a long review, partially to vent, but also to inform. I'm seriously considering switching banks!