VyStar Financial Group, LLC
Client Reviews on VyStar Financial Group, LLC
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Love banking here.
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No star rating .Horrible inside service, they are more focused on training young students to work for free for them instead of helping customers. And they deal with fraudulent charges to customers accounts in a way that protects the bank not the customer dealing with having funds stolen from them also not even an appalogy. poor service.thanks for the reach out from the "owner" in a single reply below but if you want to fix anything you can start with your card printer which is currently not working so you have my money and I have no card going on 3 days now Evan though I choose to go in to the branch directly . Big mistake on my part would have been faster by mail apparently.....update it's now been 6 days since incident and still no card with the promises that it was being overnighted on monday. Cost me more moneyUpdate,They credited it 6 times and took it 6 times. No apologize I'm closing account for good horrible bank don't go here.
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I have been with Vystar for many years. I recently moved to Palm Coast and the girls at Vystar are very attentive and professional every visit I make.
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I have been a member of Vystar for about 20 yrs, long before it was vystar. When i moved to palm coast I would have to travel to st Augustine to do any face to face banking. So happy it is here. I have never had a problem and when i applied for a auto loan a few years ago, the staff stayed a little pass closing time so I could get there from daytona to sign the paperwork. I live in palm coast and work in daytona. I love that there is now a branch in ormond. The only issue i ever had was when the policy changed for depositing two party checks from a person that didnt have an account at Vystar but the fix was easy.
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Very Helpfull!!
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The Palm Coast branch is awesome everyone is very helpful and fast service
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Nobody working. Sat in lobby for 45 min to open an account. Everyone must have been on lunch while my wife and i waited like idiots. Yet you demand immediate service when you come our way.
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My son went in to cash a check his grandfather had given him, drawn from his grandfather's Vystar account. For $50.00. They turned him away saying that he needed his picture of (which he had), endorse the check (he did). Then she said he needed $5.00 and his social security number. WHAT???? I then went in and the teller told me the same thing, with poor customer service. I told her no other bank that I know asks for the SS# to cash a check written on your bank. She had the nerve to look at the adjacent teller and ask, "Do they do it like this at Bank of America"? Nope said the other teller. I walked out letting them know that they won't be getting anything but a poor review.
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This is, unfortunately, a complaint.I just started banking with Vystar. I've heard both good & bad things about the service, but out of denial, I (now regretfully) decided to give Vystar a chance. I looked at the walls of the Palm Coast branch and saw statements like, "People for people" and "Respect", "Integrity" & "Loyalty". I was hypnotized by the messages that they were sending. I was about to discover that it all just a marketing technique. Forgive me if that's not what you guys are doing. I kindly suggest that the employees have little reminders of what customers see throughout the establishment.The service was a complete disappointment. My first ever deposit was a very damaging experience with one of the tellers of the Vystar Palm Coast Branch, Jules.As I waited in the teller's line (inside) for about 10 minutes (not too bad) I was greeted with a very dry, "Hello" from Jules. It seemed odd to me because she was just cheerfully speaking with two other women. I forgot to grab a deposit slip (being in a rush) and did so after she announced it in a raucous tone. I followed instructions, and overheard that the woman in line after me had the same mistake. I completed the form and was kept waiting. I did have a question. Giving it another go, I let Jules know I had a question. She said "Okay."I walked up to Tellers window (Brittany's window) thinking "Okay" meant, "Okay, I can help you." Brittany (The other teller) had her head down.Now, I only mentioned Brittany's Window because Jules very firmly told me that she was working at her particular window ONLY when I asked why she called for the next customer (with a smile on her face.) Brittany was ignoring me. She looked busy, but could've intervened.Mind you, I'm waiting at an open teller's window for 5 minutes while she handled another customer. (So, I was skipped twice and no one working there seemed to care. When I spoke up, I was firmly told I couldn't be helped because she only works at THAT window.)Jules, I was being polite and waiting for you to come to that window, or to call me up when you were ready. Only reason I stepped up is because you said "okay" which implied you're free to help.You could've taken a step to your left and addressed the concern, but instead you called the next customer, which seems very neglectful. Especially to a customer who just wants professional service.Right about now, I'm shocked. For lack of stronger words- I was disappointed and very discouraged. I asked to speak to the Branch Manager. I was told it was Jeremy. After kindly suggesting to him that the Tellers should work on their communication to customers, he guided me away from the Teller's area & asked me what my question was.I told him, Jeremy helped me with my deposit fairly quickly. I was saddened by his response when I shared the quiet, but bruising ordeal to him. I was prompt and kept things quiet to not bring too much scrutiny right then and there. I thought I was speaking to someone with authority who could at least help me understand why customers have to wait in line so long for a deposit, especially after being told so rudely to fill out a deposit slip, or maybe answers as to why I was greeted in a stale manner. Or maybe why I had to walk away into a more private area to get a deposit done. But no. And I quote, "I'm not sure what happened, but here is your change. Got that done for you..." After letting me get a few words in he said, "Sorry about that. Have a good day." I couldn't understand how I spent 30-60 seconds summarizing what happened and he STILL didn't know what happened. It seemed passive and like he rather be doing other things. If I could put NO STARS, I would. Cause it was simply- terrible. CAUTION! If they're having a bad day, you may just be their punching bag.Oh, and they take the word "Teamwork" to new levels.If one of them treat you poorly, it's a ripple effect. They play "follow the leader" very well.I made such a long review, partially to vent, but also to inform. I'm seriously considering switching banks!
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My experience was always great.
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